3Com 3CRWE754G72-A manual Connecting to, Internet, Forgotten Password, Reset to, Factory Defaults

72CHAPTER 6: TROUBLESHOOTING

■If you cannot browse to the Router, use the winipcfg utility in Windows 95/98/ME to verify that your computer has received the correct address information from the Router. From the Start menu, choose Run and then enter winipcfg. Check that the computer has an IP address of the form 192.168.1.xxx (where xxx is in the range

2-254), the subnet mask is 255.255.255.0, and the default Router is 192.168.1.1 (the address of the Gateway). If these are not correct, use the Release and Renew functions to obtain a new IP address from the Router. Under Windows 2000 and Windows XP, use the ipconfig command-line utility to perform the same functions.

Connecting to the	If you can browse to the Router configuration screens but cannot access
Internet	sites on the Internet, check the following:
	■ Confirm that the physical connection between the Router and the
	telephone line is OK, and that the DSL LED on the Router is
	illuminated.
	■ Ensure that you have entered the correct information into the Router
	configuration screens as required by your Internet Service Provider. Use
	the “Internet Settings” screen to verify this.
	■ Check that the PPPoE or PPPoA user name and password are correct.
	■ Ensure that your computers are not configured to use a Web proxy.
	On Windows computers, this can be found under Control Panel >
	Internet Options > Connections.
Forgotten Password	If you can browse to the Router configuration screen but cannot log on
and Reset to	because you do not know or have forgotten the password, follow the
Factory Defaults	steps below to reset the Router to it’s factory default configuration.
	CAUTION: All your configuration changes will be lost, and you will need
	to run the configuration wizard again before you can re-establish your
	Router connection to the Internet. Also, other computer users will lose
	their network connections whilst this process is taking place, so choose a
	time when this would be convenient.

1Remove power from the Router.

2Disconnect all your computers and the telephone line from the Router.

3Re-apply power to the Router, and wait for it to finish booting up.