Cisco Systems GRP-B Obtaining Additional Publications and Information, Opening a TAC Case

Page 55

Obtaining Additional Publications and Information

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

Opening a TAC Case

 

78-4339-09

55

 

 

 

Page 54 Page 56
Image 55
Page 54 Page 56
Contents Document Contents Gigabit Route Processor Installation and Configuration NoteGRP Redundancy Important InformationRouter Information Supported PlatformsGRP Functions Product OverviewCisco IOS Software Requirements Related DocumentationCisco IOS Software GRP ComponentsGRP Horizontal Orientation Type Memory ComponentsQuantity Description Location Flash Memory SramDisplay LEDs Soft Reset SwitchSystem Status LEDs Status LEDsAsynchronous Serial Ports Flash Card SlotsEthernet Port Safety Guidelines Preparing for InstallationTranslated Safety Warnings and Agency Approvals Europe EU Electromagnetic Compatibility Regulatory StatementsFCC Class a Compliance CanadaPreparing for Installation Working with Electrical Equipment Preventing Electrostatic DischargeClass a Notice for Korea Required Tools and Parts Replacing a GRPRemoving a GRP Shows the ejector levers To remove a GRP, follow these steps Turn off system power Installing a GRP Console Port Pin Signal Direction Description Connecting to the Console PortEthernet Interface Receptacles, Cables, and Pinouts Connecting to the Auxiliary PortConnecting to the Ethernet Port Signal Direction DescriptionRJ-45 Receptacle and Plug Horizontal Orientation Pin DescriptionMII Connections Pin Signal Input Output Input/Output DescriptionRJ-45 Ethernet Interface Cable Connection ProcedureConnecting MII or RJ-45 Cables to GRP Vertical Orientation Starting the System and Observing Initial Conditions GRP Boot Process OverviewLED Display Description ProcessorStarting the System and Observing Initial Conditions Verifying Interface Status GRP LEDs Partial Front Panel View Configuring the Ethernet InterfaceUsing Configuration Mode to Configure the Ethernet Interface Implementing Additional Configuration and Maintenance Tasks Configuring the Software Configuration RegisterBoot Field Description Boot Field Settings and the boot CommandBit Hexadecimal Description Changing Configuration Register Settings Action/File Name Bit Configuration Register Bit MeaningsBaud Bit Bit Address net hostFlash Disks and Flash Memory Cards in the GRP Installing and Removing Flash Memory Card or Flash Disk Formatting a Flash Memory Card or Flash Disk ATA Flash Disk Boot Image Support RequirementsRouter# format slot0 Software Commands Associated with Flash Memory Specifying Cisco IOS Image Used to Boot the SystemRouter# squeeze slot0 Enabling Booting from Flash MemoryRouter# copy tftpmyfile1 slot0myfile1 Copying Files to Flash MemoryRouter# copy tftpnew.image slot0new.image Router# copy slot1image.new slot0image.new Router# config t Routerconfig# no boot system Router# copy startup-config slot0myfile2 Use the copy running-config slot0filename command as follows Recovering Lost Password Initialize the router by entering the i command as follows Locations of GRP Memory Components Upgrading GRP MemoryMEM-GRP/LC-64=2 Removing DIMMs Using Dimm Socket Release Lever to Remove DIMMsHandling a Dimm Installing New DIMMsObtaining Documentation Checking the Dimm InstallationCisco.com Cisco TAC Website Documentation FeedbackObtaining Technical Assistance Ordering DocumentationOpening a TAC Case Obtaining Additional Publications and InformationTAC Case Priority Definitions Obtaining Additional Publications and Information 78-4339-09
Top Page Image Contents