Alienware Aurora manual Starting Alienware Diagnostics From the Resource DVD

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Alienware® Diagnostics

If you experience a problem with your Alienware desktop, run the Alienware Diagnostics.

NOTE: Back up all data before initiating a system recovery.

NOTE: The Resource DVD contains drivers for your computer. You can also download the latest drivers and software for your computer from support.dell.com.

Review your desktop’s configuration information, and ensure that the device that you want to test appears in the system setup program and is active. Start the Alienware Diagnostics from the Resource DVD.

Starting Alienware Diagnostics From the Resource DVD

1.Insert the Resource DVD.

2.Shut down and restart the desktop.

When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.

3.When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.

4.Select Boot from CD-ROM from the menu that appears and press <Enter>.

5.Select Alienware Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.

6.When the Alienware Diagnostics Main Menu appears, select the test you want to run.

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

7.After all tests have completed, close the test window to return to the Alienware Diagnostics Main Menu.

8.Remove your Resource DVD, then close the Main Menu window to exit the Alienware Diagnostics and restart the computer.

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CHAPTER 6: TROUBLESHOOTING

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Contents Alienware Desktop Manual Page Contents Page Page Page Setting UP Your Desktop Placing Your Desktop Before Setting Up Your DesktopProduct Documentation and Media Connect the Display Connect the Keyboard and Mouse Connect the Power Cable Press the Power Button Setting Up a Wireless Connection Set Up Microsoft WindowsSetting Up a Wired Connection Connect to the Internet OptionalSetting Up Your Internet Connection Setting UP Your Desktop Getting to Know Front View Features Back View Features Back Light Button Back Panel Connectors Connecting External Speakers Top View Features Accessing the Top Panel ConnectorsTop Panel Connectors Using Your Desktop AlienFX Alienware Command CenterWorking With RAID AlienFusionRAID Level RAID 1+0 Using Software Performance TuningUsing System Setup Optimizing PerformanceEntering System Setup Configuring the BiosSystem Setup System Setup ScreensSystem Setup Options Cache L3Acpi Apic USB Functions CPU IOH Change Supervisor Password Installing Additional or Replacement Components Before You Begin Turning Off Your DesktopBefore Working Inside Your Desktop Removing and Replacing the Side Panel Memory modules Graphics cards Optical drives Hard drives Installing Additional or Replacement Components Memory module connector Tab Notch Removing and Replacing Hard Drives Hard drive Release tabsHard drive Hard-drive bracket Removing and Replacing Expansion Cards Shroud Shroud buttonPCI Express x16 card Securing tab Connector Installing Additional or Replacement Components Troubleshooting Backup and General Maintenance Basic Hints and TipsSoftware Diagnostic Tools Pre-Boot System Assessment PSAAlienware Diagnostics Starting Alienware Diagnostics From the Resource DVDComputer Problems Computer fails the PostComputer stops responding or a solid blue screen appears Program stops responding or crashes repeatedlyOther software problems Display Hard Drive ProblemsMemory Power Troubleshooting System Recovery Dell DataSafe Local Backup Specifications Mm to 447 mm 16.77 inches to 17.59 inches MHz and I333 MHz USB Grms Electrostatic Discharge ESD Warning Computer SetupComputer Use When Should You Contact Alienware? Replacement Components or AccessoriesAppendix B Contacting Alienware WebsitesAppendix C Important Information Nvidia GeForce GTX 295 Graphics Cards0JYTRGA00