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Polycom 1 manual Calling, Use the Ping test System Diagnostics

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Administrator’s Guide for Polycom HDX Systems

Symptom

Problem

Corrective action

 

 

 

Cannot manage the system

You have not entered the

Enter the correct user name and remote access

remotely.

correct password.

password.

 

 

Note: For web access, the user name is admin, and

 

 

the default password is the unit’s serial number.

 

 

 

 

Too many managers are

Only five system managers are allowed at any one

 

logged into the system.

time. To log everyone out, restart your system.

 

 

 

Calling

Symptom

Problem

Corrective action

 

 

 

Error message occurs

The system is not

Verify that the LAN cable is connected properly.

when placing an IP (H.323)

connected to the LAN.

 

call.

 

 

The system’s LAN cable is

Replace the system’s LAN cable.

 

 

bad.

 

 

 

 

 

The far site is not

Use the PING test (System > Diagnostics >

 

connected.

Network > PING) to determine whether the far site is

 

 

accessible to your system. If the test fails, the far site

 

 

system is unavailable.

 

 

 

 

The system is not

Check your IP configuration.

 

configured correctly for the

 

 

network.

 

 

 

 

 

The IP

Contact the gatekeeper/gateway administrator.

 

Gateway/Gatekeeper is not

 

 

operating or is not

 

 

configured correctly.

 

 

 

 

 

Calls do not connect.

Use the PING test (System > Diagnostics >

 

 

Network > PING) to determine whether the far site is

 

 

an H.323 device.

 

 

If it is not an H.323 device and you are sure the IP

 

 

address is correct it is likely that address is not on

 

 

your network. This is especially true with addresses

 

 

beginning with 10., 168.254, 172.16 through 172.31,

 

 

or 192.168, which are private networking addresses.

 

 

 

 

If you are unable to place

Register with the gatekeeper.

 

calls to known sites on your

 

 

network, a gatekeeper

 

 

might be blocking calls from

 

 

unregistered systems.

 

 

 

 

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Page 136
Image 136
Polycom 1 manual Calling, Use the Ping test System Diagnostics
Page 135 Page 137

1 specifications

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