Troubleshooting

 

 

 

 

 

 

 

Cameras

 

 

 

 

 

 

 

 

 

 

 

 

 

Symptom

Problem

Corrective action

 

 

 

 

 

 

 

Camera does not pan or tilt.

You are attempting to move

Make sure you have selected a pan/tilt/zoom

 

a camera that does not

camera.

 

 

 

 

 

have pan/tilt/zoom

 

 

 

 

 

 

capabilities.

 

 

 

 

 

 

 

 

 

Camera control cable is not

Check that the camera is connected according to the

 

connected properly.

manufacturer’s instructions and the setup sheet you

 

 

received with the system.

 

 

 

 

 

 

 

 

The RS-232 port is not

Go to System > Admin Settings > General

 

 

configured for camera

Settings > Serial Port and verify that RS-232 Mode

 

control.

is set to Camera PTZ.

 

 

 

 

 

 

 

 

 

The remote control is not

Check that the remote control is functioning

 

 

working.

according to the instructions in the section Controls

 

 

on page 12-4.

 

 

 

 

 

 

 

Camera does not work.

The camera is not

Check that the camera is connected according to the

 

connected correctly or its

manufacturer’s instructions and the setup sheet you

 

power pack is not plugged

received with the system.

 

 

 

 

in.

If the Polycom Eagle Eye camera is more than 10

 

 

feet away from the system or is connected to video

 

 

input 2, it requires a separate power supply.

 

 

 

 

One site cannot control the

Far-site camera control is

Go to System > Admin Settings > Cameras >

other site’s camera.

not enabled.

Camera Settings >

>

>

>

> and

 

 

enable Far Control of Near Camera.

 

 

 

 

 

 

One of the systems does

Ask the participants at the far site to aim the camera.

 

not have the far-site

 

 

 

 

 

 

camera control capability.

 

 

 

 

 

 

 

 

 

 

 

 

12 - 13

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Page 143
Image 143
Polycom 1 manual Cameras, Go to System Admin Settings General, Settings Serial Port and verify that RS-232 Mode
Page 142 Page 144

1 specifications

The Polycom 3725-71352-001 is a notable component within the realm of conferencing solutions, specifically designed to enhance collaboration and communication within businesses. Known for its robust features and reliable technology, it is widely recognized among organizations looking to streamline their communication processes.

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