Polycom 1 Diagnostics Audio Speaker Test. If you do not, Admin Settings Audio Settings screen

Models: 1

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Troubleshooting

 

 

 

 

 

 

Symptom

Problem

Corrective action

 

 

 

Audio is not in stereo.

Microphones at the sending

Be sure the microphones are set up as described in

 

site are not placed

Connecting Polycom Microphones on page 4-1.

 

correctly.

Microphones must be at least 3 ft. (0.9 m) apart and

 

 

properly positioned.

 

 

Move the microphones farther apart for clearer

 

 

stereo imaging. Small changes in distance can have

 

 

large effects on sound reproduction.

 

 

 

 

Speakers at the receiving

Ensure the speakers are about 60° apart as seen

 

site are not placed

from the middle of the seating area.

 

correctly.

 

 

 

 

 

 

Speakers at the receiving

Test both speakers using the test on System >

 

site are not connected

Diagnostics > Audio > Speaker Test. If you do not

 

correctly.

hear the tone from both speakers, check the speaker

 

 

wires and other external audio connections.

 

 

 

 

The receiving site is not set

Advise the people at the receiving site that the sound

 

up for stereo sound.

will be in stereo only if the system is set up for stereo

 

 

as described in Placing Speakers to Play Stereo from

 

 

Far Sites on page 4-4and StereoSurround Settings

 

 

on page 4-8.

 

 

Check whether stereo is enabled on the System >

 

 

Admin Settings > Audio Settings screen.

 

 

 

 

The receiving site does not

VSX system owners can upgrade to the latest

 

support Siren™ 14 or Siren

version of VSX software.

 

22 stereo audio.

 

 

 

 

 

 

Echo Cancellation is

If you are not using the audio mixer, clear the Echo

 

enabled on the audio line

Canceller selection on the second System > Admin

 

input. This disables the

Settings > Audio Settings screen.

 

Polycom microphones and

 

 

 

enables stereo audio from

 

 

 

line inputs only.

 

 

 

 

 

 

The call speed is too low.

Try the call at a higher speed.

 

The system only sends

 

 

 

stereo audio in calls placed

 

 

 

at 256 kbps and higher.

 

 

 

 

 

Stereo audio comes from

Speakers are connected

Connect the speaker on the left to the system’s white

the wrong speaker.

incorrectly.

audio output connector, and the speaker on the right

 

 

to the red audio output connector.

 

 

 

Video and audio are not

The video quality for the

Go to System > Admin Settings > Cameras >

synchronized.

camera in use is set for

>

> Video Quality.

 

Sharpness. This setting is

Change the Camera setting to Motion.

 

for images with no motion.

 

 

 

 

 

 

 

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Polycom 1 manual Diagnostics Audio Speaker Test. If you do not, Admin Settings Audio Settings screen

1 specifications

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