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Polycom 1 manual Enabling Basic Mode, General Troubleshooting

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Administrator’s Guide for Polycom HDX Systems

Enabling Basic Mode

Basic Mode is a limited operating mode that uses H.261 for video and G.711 for audio. It provides administrators with a workaround for interoperability issues that cannot be solved using other methods. The Basic Mode setting stays in effect until you change it.

Basic Mode disables many system features such as content sharing, far end camera control, and advanced audio and video algorithms. Use Basic Mode only when calling systems that fail to operate properly with these advanced features.

To enable Basic Mode in the Polycom HDX system interface:

1.Go to System > Admin Settings > Network > Call Preference.

2.Select Basic Mode.

To enable Basic Mode using the web interface:

1.On a computer, open a web browser.

2.In the browser address line, enter the system’s IP address, for example, http://10.11.12.13, to go to the web interface.

3.Go to Admin Settings > Network > Call Preference.

4.Select Enable Basic Mode.

General Troubleshooting

This section presents problems, likely causes, and corrective actions. It is organized by category to help you troubleshoot any issue.

•Power and Start-up

•Controls

•Access to Screens and Systems

•Calling

•Displays

•Cameras

•Audio

•Error Indications

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Page 132
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Polycom 1 manual Enabling Basic Mode, General Troubleshooting
Page 131 Page 133

1 specifications

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