Polycom 1 manual Symptom Problem Corrective action

Administrator’s Guide for Polycom HDX Systems

Symptom	Problem	Corrective action
Picture is slow or jerky.	The system is receiving	A background with less motion provides a better,
	video that includes a large	smoother video picture.
	amount of motion.
	Too many network line	Try the call again, possibly at a lower network speed.
	transmission errors. Check
	the error count on the
	Diagnostics > Call
	Statistics screen to verify
	this.
	Only one 64 kbps channel	Check the ISDN number of the far site. Ask the far
	is connecting in your call.	site to call your site.
Blue screen in the PIP	The VCR input is selected	Select a different camera or play a tape on the VCR.
window.	and the VCR is not running.
	Most VCRs generate a blue
	screen when the tape is not
	playing.
	The camera selection is	Select the appropriate camera:
	incorrect.	Press	Camera on the remote, then press the
		number of the camera you wish to use.
	No video input.	Check that there is a video source connected to the
		selected input.
	Main camera not working	Restart the Polycom HDX system.
	and Polycom HDX system
	displays camera alert.
PIP goes out of focus when	The camera is pointing at	Point the camera to an area with limited objects, at
there is no motion for	an area with no contrasting	different distances, which are moving.
several minutes.	features.
	To focus properly, the
	camera must be able to
	detect an edge.

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