Administrator’s Guide Polycom HDX Systems

10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1

Configuring Remote Control Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 Configuring the Remote Control Channel ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Configuring the Remote to Control a Recording Device . . . . . . . . . . . . . . . . . . . . . . . . 10-2 Connecting Control and Accessibility Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 Connecting Touch-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 Connecting IR Sensors to Polycom HDX Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3 Configuring RS-232 Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4

11 Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

Diagnostic Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1

System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2

Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5

Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6

Reset System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6

Recent Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-7

Call Detail Report (CDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-7

Information in the CDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-8

Call Detail Report Archives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-10

System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-11

12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1

Placing a Test Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 Enabling Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2 General Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-2 Power and Start-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12-3 Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-4 Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-5 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-6 Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-9 Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-14 Error Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-19 Using the Restore Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-20 Restoring Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-20 Factory Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-21 How to Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-21

A System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Polycom HDX 9004 Video Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Polycom HDX 9004 Audio Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 Polycom HDX 9004 Network/Power Inputs and Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

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Polycom 1 manual Control Devices, Statistics and Diagnostics, Troubleshooting
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1 specifications

The Polycom 3725-71352-001 is a notable component within the realm of conferencing solutions, specifically designed to enhance collaboration and communication within businesses. Known for its robust features and reliable technology, it is widely recognized among organizations looking to streamline their communication processes.

One of the main features of the Polycom 3725-71352-001 is its exceptional audio quality. Utilizing Polycom's patented HD Voice technology, this device provides crystal-clear voice clarity, ensuring that every word is heard without distortion. This is essential in business environments where communication accuracy is critical. The device supports a wide frequency range which allows for natural sound reproduction, making conversations more lifelike and engaging.

Another significant characteristic of the Polycom 3725-71352-001 is its versatility in connectivity options. It is equipped with various connectivity features such as Ethernet, USB, and even Bluetooth capabilities. This ensures that users can easily connect the device to different platforms and devices, including PCs, mobile devices, and other conferencing solutions. The flexibility in connectivity allows for a seamless integration into existing systems and workflows.

The device also boasts a user-friendly interface designed to simplify operation and enhance user experience. With intuitive controls, users can easily navigate through settings, access features, and manage calls without the need for extensive training. This simplicity is crucial in busy office environments where efficiency is a priority.

The Polycom 3725-71352-001 also supports advanced security protocols to protect sensitive communications. This includes encryption standards that ensure data integrity and confidentiality, making it a reliable choice for businesses concerned about data security.

Finally, the design of the Polycom 3725-71352-001 is tailored for professional environments. Its sleek and modern aesthetic not only integrates well with office decor but also signifies the professionalism and quality associated with Polycom products. Its compact design saves space on desks while ensuring that it remains a focal point in any conferencing setup.

In summary, the Polycom 3725-71352-001 stands out as a powerful conferencing solution, marrying superior audio performance, versatile connectivity, user-friendly operation, advanced security measures, and an elegant design. It is an ideal choice for businesses seeking to enhance their communication capabilities and foster collaboration in an increasingly digital workplace.
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