Statistics and Diagnostics

Recent Calls

When the Call Detail Report setting is enabled, Recent Calls shows a list of up to 99 calls made by the system. It includes the following information:

Site name or number

Date and time

Call in or out

The Recent Calls list shows incoming and outgoing calls that connect, as well as outgoing calls that do not connect.

If Do Not Disturb has been enabled, any incoming calls attempted by other sites will not be listed.

The home screen can be configured to include Recent Calls. For more information about including the Recent Calls list on the home screen, see Customizing the Home Screen on page 7-3.

To view the Recent Calls screen:

¾Go to System > Admin Settings > Network > Recent Calls.

You can see more detail about any call by highlighting an entry and pressing Info on the remote. Information includes the far site’s number and name,

and the type, speed (bandwidth), and duration of the call.

If you need even more detail about calls, you can view or download the Call Detail Report (CDR) from the web interface. For more information about the CDR, see Call Detail Report (CDR).

Call Detail Report (CDR)

When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the web interface, and you can download the data in CSV format for sorting and formatting. CSV (Comma Separated Value) files can be imported into spreadsheet and database programs.

Every call that connects is added to the CDR, whether it is a call that you make or that you receive. If a call does not connect, the report shows the reason. In multipoint calls, each far site is shown as a separate call, but all have the same conference number.

The CDR does not include incoming calls that the Polycom HDX system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.

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Polycom 1 manual Call Detail Report CDR, ¾ Go to System Admin Settings Network Recent Calls

1 specifications

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