Administrator’s Guide for Polycom HDX Systems

Controls

Symptom

Problem

Corrective action

 

 

 

The system does not

No, low, or dead batteries

Install four AAA batteries in the remote control.

respond to the remote

in the remote control.

 

control.

 

 

The batteries are installed

Insert the batteries in the correct +/- position.

 

 

incorrectly in the remote

 

 

control.

 

 

 

 

 

The room lights operate in

Turn off the lights in the room and try the remote

 

the 38 Khz range and

control again.

 

interfere with the remote

 

 

control signals.

 

 

 

 

 

The infrared sensor is not

To check the remote control: Point the remote control

 

receiving signals from the

directly at the system or camera and press a button.

 

remote control.

If the light on the system flashes, the remote control

 

 

works properly.

 

 

Make sure you are pointing the remote control at the

 

 

infrared sensor on the front of the system or the

 

 

camera.

 

 

 

 

The external infrared

Check the connections between the rear panel, cable

 

sensor is not operating

adapter, and infrared sensor cable.

 

properly.

 

 

 

 

 

The remote control is set to

Follow steps 3 - 7 in Configuring the Remote Control

 

the wrong channel ID.

Channel ID on page 10-2to set the remote control

 

 

channel ID to 3. Then follow the entire procedure to

 

 

configure the system and remote control channel ID

 

 

settings.

 

 

 

The system does not

The RS-232 serial port is

Go to Admin Settings > General Settings > Serial

respond to the touch-panel

not configured as a

Port and verify the following:

control.

touch-panel input.

• Baud Rate is set to the same value on the

 

 

system as on the touch-panel.

 

 

• RS-232 Mode is set to Control.

 

 

• The touch-panel is connected to the port that is

 

 

configured as a touch-panel port.

 

 

 

12 - 4

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Polycom 1 manual Controls, Go to Admin Settings General Settings Serial, RS-232 Mode is set to Control
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1 specifications

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