Troubleshooting

 

 

 

 

 

 

 

 

Symptom

Problem

Corrective action

 

 

 

 

 

The people at the far site

The people at your site are

Move closer to the microphone.

 

cannot hear you.

too far from the

 

 

 

microphone.

 

 

 

 

 

 

Your system’s microphone

Check your system for one or more of these mute

 

is muted.

indications:

 

 

 

Near site mute icon on the screen

 

 

 

Polycom microphones: Microphone mute light is

 

 

on

 

 

 

To unmute the system, press the

Mute button

 

 

on the remote control.

 

 

 

 

 

 

Your system’s microphone

Go to System > Admin Settings > Audio > Audio

 

is not enabled.

 

Settings. Select Enable Polycom Microphones if it

 

 

 

 

is not selected.

 

 

 

 

 

No power to near site

Mute the microphone. If the light remains off, there is

 

microphone.

no power to the microphone.

 

 

 

Check that the microphone cable is properly seated.

 

 

Replace the microphone cable if the people at the far

 

 

site still cannot hear you.

 

 

 

 

 

Your system’s microphone

Check to be sure the microphone is installed

 

is not connected, or is

correctly.

 

 

connected incorrectly.

Check the Polycom Mic or Line Input meter on the

 

 

Audio Meter screen under System > Diagnostics >

 

 

Audio to determine whether your system is sending

 

 

audio.

 

 

 

 

 

 

Your system’s microphone

Contact your Polycom reseller.

 

 

does not work.

 

 

 

 

 

Not enough volume during

The people at the far site

Ask the people at the far site to move closer to the

a call.

are too far from the

microphone.

 

 

microphone.

 

 

 

 

 

 

The volume is set too low

Turn up the volume using the remote control.

 

on the system.

 

 

 

 

 

 

The volume is set too low

Turn up the volume on your monitor or external audio

 

on the monitor.

system.

 

 

 

 

Sound effects such as the

The sound effects volume

Adjust the sound effects volume on the Audio

incoming call ring are too

is not set at desired level.

Settings screen. If you do not want to hear sound

loud or too soft.

 

effects, set the volume to 0.

 

 

 

 

Audio sounds raspy in

ISDN voice algorithm is

Go to System > Admin Settings > Network > ISDN.

ISDN calls.

incorrect.

Change the ISDN Voice Algorithm selection (aLaw

 

 

or uLaw).

 

 

 

 

 

12 - 15

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Image 145
Polycom 1 manual Go to System Admin Settings Audio Audio, Settings. Select Enable Polycom Microphones if it

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