Manuals / Polycom / Computer Equipment / Webcam

Polycom 1 manual Codes on page C-4

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Administrator’s Guide for Polycom HDX Systems

Symptom

Problem

Corrective action

 

 

 

Error message occurs

An ISDN cause code is

Try the call again.

when placing an ISDN

received from the ISDN

For more information, please refer to Q.850 Cause

(H.320) call.

line.

Codes on page C-4.

 

 

 

 

 

 

The highest-numbered

Be sure you are calling the correct number. The

 

channel did not connect.

number may need to include:

 

The system cannot make a

• A digit for an outside line

 

call if this channel does not

 

• A long distance access code

 

connect.

 

• An international access code

 

 

 

 

• A country code

 

 

• An area code or city code

 

 

Check that all network cables are properly

 

 

connected.

 

 

Power off the system, wait five seconds, and power

 

 

on the system. Then wait about two minutes to allow

 

 

the ISDN lines to resynchronize.

 

 

Ask the person at the far site to call your system.

 

 

 

 

The ISDN switch type is not

Check the ISDN configuration and verify with your

 

configured correctly on the

ISDN service provider that the system is configured

 

system.

correctly.

 

 

 

 

The network interface

Check the cables to the network interface module.

 

module is not connected

 

 

properly.

 

 

 

 

The PBX does not accept

The PRI network interface

Verify that you have configured the system’s PRI

calls of type “unknown”

is not configured correctly.

network interface correctly. For detailed instructions,

from the PRI network

 

see Configuring the PRI Network Interface on page

interface module.

 

2-17.

 

 

 

A system using a

V.35/RS-449/RS-530

Call the far site, or have the caller try again at a

V.35/RS-449/RS-530

systems cannot determine

different call speed.

interface cannot receive

how to allocate bandwidth

 

calls at certain speeds.

for call speeds that are

 

 

divisible by both 56 and 64

 

 

(such as 448K: 8 x 56K), so

 

 

the call cannot be

 

 

connected correctly.

 

 

 

 

Cannot dial remote system

Switch protocol issue.

Start by calling the far site at 1x56, 1x64, 2x56, or

in BONDING 384 K calls.

 

2x64K, as appropriate. This will verify the primary

(The call progress circles

 

number. If these calls complete, try 256K, then 384K.

only show blue or yellow.)

 

Being able to dial non-bonded but unable to dial

 

 

bonded to all locations is usually a switch protocol

 

 

issue. Verify your ISDN provisioning with the

 

 

telephone service provider.

 

 

 

12 - 8

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Polycom 1 manual Codes on page C-4
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1 specifications

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