Manuals / Polycom / Computer Equipment / Webcam

Polycom 1 manual Output using the Speaker Test under Diagnostics, Audio Meter screen under System

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Administrator’s Guide for Polycom HDX Systems

Audio

Symptom

Problem

Corrective action

 

 

 

No audio at your site

The far site is muted.

Look for the far site Mute icon. Ask the far site to

 

 

unmute the microphone.

 

 

Note: The far site’s microphone may be muted even

 

 

if you do not see a far site Mute icon.

 

 

 

 

The volume may be turned

Turn up the volume on the appropriate device.

 

all the way down on the

Use the remote control to turn up the volume.

 

monitor or external audio

 

Check the monitor’s or external audio system’s

 

system.

 

volume setting. Then check the system’s audio

 

 

 

 

output using the Speaker Test under Diagnostics >

 

 

Audio. You should hear a 473 Hz tone.

 

 

 

 

The far site’s microphones

Ensure that each person who speaks is facing a

 

are not placed correctly.

microphone and is close enough to it.

 

 

 

 

The far site’s microphone is

Ask the far site to check the cable to the microphone.

 

not connected or does not

 

 

have power.

 

 

 

 

 

Too many line errors.

Try the call again later.

 

 

 

 

ISDN voice algorithm is

Go to System > Admin Settings > Network > ISDN.

 

incorrect.

Change the ISDN Voice Algorithm selection (aLaw

 

 

or uLaw).

 

 

 

 

The monitor’s audio inputs

Check audio output using the Speaker Test screen

 

are not connected properly.

under System > Diagnostics > Audio. You should

 

 

hear a 473 Hz tone.

 

 

Ask someone at the far site to speak into the

 

 

microphone, and check the Far Site Audio meter on

 

 

the Audio Meter screen under System >

 

 

Diagnostics > Audio to determine whether your

 

 

system is receiving audio.

 

 

 

 

The system’s audio outputs

Check the system’s audio connections to the

 

are not connected properly.

monitor, or to the external audio system if one is

 

 

connected.

 

 

Verify that the system is connected to the correct

 

 

audio connectors on the monitor.

 

 

 

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Polycom 1 manual Output using the Speaker Test under Diagnostics, Go to System Admin Settings Network Isdn
Page 143 Page 145

1 specifications

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