Manuals / Polycom / Computer Equipment / Webcam

Polycom 1 manual Error Indications

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Troubleshooting

Error Indications

Symptom

Problem

Corrective action

 

 

 

 

 

 

 

The System Information

The LAN is not working.

Check the LAN connection.

 

 

screen shows “waiting” in

 

Contact your network administrator.

 

 

the IP Video Number field.

 

 

 

 

 

 

 

 

The DHCP server is not

Contact your network administrator to correct the

 

 

 

 

available.

problem with the server or to assign a static IP

 

 

 

address.

 

 

 

 

 

 

The home screen shows

The LAN cable is not

Check the LAN cable connection to the LAN port on

“0.0.0.0” as the system’s IP

connected.

the system.

 

 

 

address.

 

 

 

 

 

The system was configured

Go to System > Admin Settings > LAN Properties

 

 

for a static IP address of

and correct the IP address settings.

 

 

 

0.0.0.0.

 

 

 

 

 

 

 

 

 

The system is configured

Contact your network administrator to correct the

 

 

for DHCP, and no DHCP

problem with the server or to assign a static IP

 

 

server is available or

address.

 

 

 

 

responding on the network.

 

 

 

 

 

 

 

 

The system is partially or

Go to System > Admin Settings > Network > IP >

 

incorrectly configured for

Firewall >

and verify the NAT (WAN) Public

 

 

firewall/NAT operation.

Address setting.

 

 

 

 

 

 

System displays a

This can occur if the system

Wait about three minutes and try the call again.

 

message indicating network

uses a PRI E1 network

 

 

 

 

congestion when placing an

interface module that is

 

 

 

 

ISDN call immediately after

connected to an Adtran

 

 

 

 

starting the system.

Atlas 800 Plus module.

 

 

 

 

 

After power on, the Adtran

 

 

 

 

 

module must complete

 

 

 

 

 

channel restarts before the

 

 

 

 

 

system can complete ISDN

 

 

 

 

 

calls.

 

 

 

 

 

 

 

 

The system displays a

The system’s global

1. Go to System > System Information >

>

message stating that there

directory display is limited

>

System Status, highlight Global

 

are too many global

to 4000 entries.

Directories, and press the

Info button. The

directory entries.

 

system lists the Global Directory servers to

 

 

 

which it is registered, and the number of

 

 

 

directory entries from each.

 

 

 

 

2. Unregister the system from one or more of the

 

 

Global Directory servers.

 

 

 

 

 

Low battery icon on the

Low batteries in the remote

Replace the batteries in the remote control with four

screen.

control.

AAA batteries.

 

 

 

 

 

 

 

 

 

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Page 149
Image 149
Polycom 1 manual Error Indications
Page 148 Page 150

1 specifications

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