Troubleshooting

 

 

 

 

 

 

 

 

Symptom

Problem

Corrective action

 

 

 

 

Dialing a remote site in

The far site may be unable

Go to the Call Status screen. Highlight each of the

calls above some particular

to accept calls above this

circles for each of the channels dialed. The number

speed does not work. (The

speed.

dialed for each channel will be displayed as you

call progress circles do not

 

highlight the corresponding circle. Make sure that the

turn green, or remain blue

 

far site has entered the number for each of its ISDN

after the first channel

 

lines correctly.

 

connects.)

 

Lower the number of lines to dial in parallel.

 

 

 

Cannot select the desired

Speeds do not show when

1. Go to System > Admin Settings > Network >

speeds for BONDING calls

selecting the speed icon.

Call Preference and select

four times to go

from the speed selection.

 

to the Call Speeds screen.

 

 

 

2. Select the desired call speeds.

 

 

 

 

 

Multipoint calls downspeed

This is normal.

No action is necessary.

 

when a voice-only call is

 

 

 

added.

 

 

 

 

 

 

Voice-only calls cannot be

The system might not have

Make sure the system is connected to an analog

placed.

a good connection to a

phone line.

 

 

phone line.

Use a telephone to verify that there is a dial tone on

 

 

the line connected to the input on the system.

 

 

 

 

Displays

 

 

 

 

 

 

 

Symptom

Problem

Corrective action

 

 

 

 

 

Screen is blank; start music

The system is starting. This

No action required.

 

plays and Polycom logo

is normal.

 

 

appears briefly.

 

 

 

 

 

 

Picture is blank on the main

The system goes to “sleep”

The system is sleeping. The system wakes up on

monitor.

after a period of inactivity.

any action from the remote control or on an incoming

 

 

call.

 

 

 

 

The monitor screen

The monitor’s power cord is

Connect the monitor’s power cord and then power on

remains blank when you

not plugged in.

the monitor.

 

use the remote control.

 

 

 

The monitor is powered off.

Power on the monitor.

 

 

 

 

 

 

 

The monitor is not

Verify that the monitor is connected correctly

 

connected correctly to the

according to the manufacturer’s instructions and the

 

system.

setup sheet you received with the system.

 

 

 

 

The video output format of

Press and hold the Display button on the remote

 

the system does not match

control for 5 seconds. Then scroll to the correct

 

the format of your monitor.

format in the remote control window and press the

 

 

right arrow to save your change.

 

 

 

 

The call connects but you

The system is configured

Go to System > Admin Settings > Network > IP >

cannot see or hear people

for use with a NAT but is

Firewall and ensure that NAT Configuration is Off.

at the far site although they

not behind a NAT.

 

 

can see and hear you.

 

 

 

 

 

 

 

12 - 9

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Image 139
Polycom 1 manual Displays, Go to System Admin Settings Network, Call Preference and select
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1 specifications

The Polycom 3725-71352-001 is a notable component within the realm of conferencing solutions, specifically designed to enhance collaboration and communication within businesses. Known for its robust features and reliable technology, it is widely recognized among organizations looking to streamline their communication processes.

One of the main features of the Polycom 3725-71352-001 is its exceptional audio quality. Utilizing Polycom's patented HD Voice technology, this device provides crystal-clear voice clarity, ensuring that every word is heard without distortion. This is essential in business environments where communication accuracy is critical. The device supports a wide frequency range which allows for natural sound reproduction, making conversations more lifelike and engaging.

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In summary, the Polycom 3725-71352-001 stands out as a powerful conferencing solution, marrying superior audio performance, versatile connectivity, user-friendly operation, advanced security measures, and an elegant design. It is an ideal choice for businesses seeking to enhance their communication capabilities and foster collaboration in an increasingly digital workplace.
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