Administrator’s Guide for Polycom HDX Systems
Trademark Information
About This Guide
Administrator’s Guide for Polycom HDX Systems
Contents
Content and Closed Captions
Microphones and Speakers
Managing the System Remotely
Calling and Answering
Security
Control Devices
Statistics and Diagnostics
Troubleshooting
Contents
Administrator’s Guide Polycom HDX Systems
Setting Up Your System Hardware
Introducing the Polycom HDX Systems
Powering On and Off
Positioning the System
Indicator Light System Status
Configuring with the Setup Wizard
Getting the Network Ready
Connecting to the LAN
Networks
Configure these settings on the LAN Properties screen
Configuring LAN Properties
Go to System Admin Settings LAN Properties
LAN Status Lights
Select and configure these settings
Configure these settings on the H.323 Settings screen
Configuring IP Settings
Go to System Admin Settings Network IP H.323 Settings
Address
Setting Description Use Gatekeeper
Gatekeeper IP
Use
164 Gateway calls Default H.323 Extension can be changed
Specifying SIP Settings
Go to System Admin Settings Network IP SIP Settings
Configure these settings on the SIP Settings screen
Configure these settings
Go to System Admin Settings Network Call Preference
Enable SIP
Display Contacts
Setting Description User Name
Group Name
Show My Offline Contacts
Configure these settings on the Quality of Service screen
Specifying Quality of Service
Go to System Admin Settings Network IP Quality of Service
Configuring the System for Use with a Firewall or NAT
Select and configure these settings on the Bandwidth screen
Go to System Admin Settings Network IP Firewall
Configure these settings on the Firewall screen
Enterprise Location B
Service Provider
Enterprise Location a IP Network
Serial
Connecting Polycom HDX Systems to Isdn or Other Networks
If your network is You will need
35/RS-449/ RS-530
When the PRI network interface It means
External Power
Supply If Using PRI Network Power source
PRI Network Interface Status Lights
Go to System Admin Settings Network Isdn
Configuring Isdn and Other Network Interface Settings
Configuring the PRI Network Interface
Serial V.35/RS-449/RS-530 Network Interface Status Lights
Specifies the use of a bonding standard. Incoming bonded
Setting Description Line Signaling
Switch Protocol
External CSU
International
Setting Description Numbering Plan
Restore Defaults
Dialing Prefix Call-by-Call
Configuring the Serial V.35/RS-449/RS-530 Network Interface
Go to System Admin Settings Network V.35/RS-449/RS-530
Setting Description Crypto Resync
Setting Description
Delayed DCD
Use RTS Signal for
Connecting to an Analog Phone Line
Configure these settings on the Telephony screen
Configuring Telephony
Go to System Admin Settings Network Telephony
Configuring Call Preferences
Configure these settings on the Call Preference screen
Call Preference
Setting Description Preferred Dialing
Method
Video Dialing
320
Setting Description Isdn Video Calls
Setting Description Preferred Speed
Directory screen, or
Configuring Dialing Order Settings
Make sure the system is registered with a gatekeeper
Administrator’s Guide for Polycom HDX Systems
Content
Connecting Monitors
Video Output Number Connector Output Formats
Monitors and Cameras
Configure these settings on the Monitors screen
Configuring Monitor Settings
Go to System Admin Settings Monitors Monitors
Select Configure these settings
Setting Description Video Format
Record
Source
Specifies the fourth monitor’s aspect ratio
Using Dual Monitor Emulation
Configure this setting
Configuring Multipoint Viewing Modes
Go to System Admin Settings Monitors Multipoint Setup
Setting Description Multipoint Mode
Points to note about Discussion mode
Set Output upon Screen Saver Activation to Black
Go to System Diagnostics Video
Preventing Monitor Burn-In
Connecting Cameras
Configure these settings on the Cameras screen
Configuring Camera Settings and Video Quality Options
Go to System Admin Settings Cameras Camera Settings
Select if you are using a regular camera
Mode is set to Camera PTZ and Camera Control is set to
Position, Phase Select Horizontal Position or Phase
Horizontal
Motion will not be smooth. Choose this setting for
Near Camera
Setting Description Far Control
People/Content
Backlight
Configuring Camera Presets
Experiencing High-Definition Video Conferencing
Sending Video in High Definition
Receiving and Displaying Video in High Definition
Set Video Format to Component YPbPr, DVI, or VGA
Microphones and Speakers
Connecting Audio Input
Connecting Polycom Microphones
Set to Microphone
Stereo using one microphone Stereo using two microphones
Placing Polycom Microphones to Send Stereo from Your Site
Polycom Microphone Lights
Microphone Light Status
Placing Speakers to Play Stereo from Far Sites
Connecting Audio Output
Connecting Speakers
Sending stereo Receiving stereo
Left speaker
Setting the Speaker Volume
Go to System Diagnostics Audio Speaker Test
Right speaker
Go to System Admin Settings Audio Audio Settings
Configuring Audio Settings
General Audio Settings
Configure these settings on the Audio Settings screen
Select and enter these settings on the Audio Input screen
Select and enter these settings on the Audio Output screen
Select and enter these settings on the Audio Levels screen
StereoSurround Settings
Select and enter these settings on the VCR/DVD screen
Audio Meters
Go to System Admin Settings Audio Stereo Settings
Polycom HDX System Settings for a Polycom Vortex Mixer
Settings for Non-Polycom Microphones
Configuring VCR/DVD Player Settings
Content and Closed Captions
Connecting VCR/DVDs
Playing a Videotape or DVD
¾ Go to System Admin Settings Audio Audio Settings
Recording a Call to Videotape or DVD
Configuring Content Display with People+Content IP
Connecting Computers to Polycom HDX Systems
Configuring Content Sharing
Enable H.239
To install People+Content IP on a computer
Configuring People On Content
Setting Up the Room for People On Content
Go to System Admin Settings General Settings Options
Configuring Closed Captioning
Enabling and Calibrating People On Content on the System
Enter the People On Content option key
Via a Dial-Up Connection to the Systems’ RS-232 Serial Port
Via the System’s Serial RS-232 Port
Go to Utilities Closed Caption
Via the Web Interface
Via a Telnet Session
On a computer, open a command line interface
Calling and Answering
Configuring Call Settings
Configure these settings on the Call Settings screen
Setting the Call Answering Mode
Configuring Multipoint Calling
Enter the multipoint MP option key
Points to note about PathNavigator’s Conference on Demand
Configuring Directory Settings
Configure these settings on the Directory screen
Go to Admin Settings General Settings System Settings
Go to Place a Call Directory
Go to Utilities Import/Export Directory
Go to Utilities Import/Export Directory Click PC HDX
Configuring the Global Directory
Directory Server. You can enter up to five addresses
Configure these settings on the Location screen
Setting Date, Time, and Location
Go to System Admin Settings General Settings Location
System Location, Appearance, and Tones
Select and configure these settings on the Time Zone screen
Setting Description Date Format
New Users
Infrequent Users Kiosk Mode
Customizing the Home Screen
Advanced Users
Configure these settings on the Home Screen Settings screen
Displaying Contacts on the Home Screen
Adding Marquee Text
Select a tone, as desired
Setting Ring Tones and Alert Tones
Customizing Camera Names and Icons
Adding a Screen Saver Logo
Screen Savers
Adding Screen Saver Text
Click Utilities Screen Saver and enter
Changing the Screen Saver Wait Time
Administrator’s Guide for Polycom HDX Systems
Screens that Require the Room Password for Access
Security
Configure these settings on the Security screen
Configuring Security Options
Go to System Admin Settings General Settings Security
Allow Access to
Setting Description Enable Remote
Access
User Settings
Select Reset System
Setting the Room and Remote Access Passwords
Go to System Diagnostics Reset System
Managing User Access to Settings and Features
To maintain this Security level You can allow users to
Configuring Security Mode
Points to note about Security Mode
Enabling AES Encryption
Administrator’s Guide for Polycom HDX Systems
Managing the System Remotely
Using the Polycom HDX Web Interface
Accessing the Polycom HDX Web Interface
Go to Utilities Web Director
Tools Remote Monitoring
Managing System Profiles with the Polycom HDX Web Interface
Go to Utilities Profile Center
Sending a Message
Setting Up Snmp
Go to Diagnostics Send a Message
Downloading MIBs
Configuring for Snmp Management
Go to Admin Settings Global Services Snmp
Click Download MIB and follow the onscreen instructions
Keeping your Software Current
Control Devices
Configuring Remote Control Behavior
Configure these settings on the Remote Control screen
Configuring the Remote Control Channel ID
Configuring the Remote to Control a Recording Device
Connecting IR Sensors to Polycom HDX Systems
Connecting Control and Accessibility Equipment
Connecting Touch-Panel Controls
Polycom HDX 9004 provides two RS-232 serial ports
Configuring RS-232 Serial Port Settings
Go to System Admin Settings General Settings Serial Ports
Statistics and Diagnostics
Diagnostic Screens
System Status
¾ Go to System Diagnostics
Diagnostic Screen Description
Call Statistics
DCD
Info on
Network
Video
Audio
Reset System
Diagnostic Tool Description
Call Detail Report CDR
¾ Go to System Admin Settings Network Recent Calls
Recent Calls
Data Description
Information in the CDR
Following table describes the data fields in the CDR
SIF
Call Detail Report Archives
Click Diagnostics System Log Download Logs
System Log
Administrator’s Guide for Polycom HDX Systems
Troubleshooting
Placing a Test Call
Enabling Basic Mode
General Troubleshooting
Power and Start-up
Symptom Problem Corrective action
Controls
Go to Admin Settings General Settings Serial
RS-232 Mode is set to Control
Access to Screens and Systems
Use the Ping test System Diagnostics
Calling
Message indicating network
Codes on page C-4
Firewall and ensure that NAT Configuration is Off
Go to System Admin Settings Network
Go to System Admin Settings Network IP
Displays
Otherwise, go to System Admin Settings
Admin Settings Monitors Monitors screen
Go to System Admin Settings Monitors
Cameras and select Backlight Compensation
Diagnostics Call
VCR/DVDs on
Symptom Problem Corrective action
Go to System Admin Settings Cameras
Go to System Admin Settings General
Settings Serial Port and verify that RS-232 Mode
Camera Settings Enable Far Control of Near Camera
Under System Diagnostics Audio . You should
Output using the Speaker Test under Diagnostics
Go to System Admin Settings Network Isdn
Change the Isdn Voice Algorithm selection aLaw
Audio Meter screen under System Diagnostics
Go to System Admin Settings Audio Audio
Settings. Select Enable Polycom Microphones if it
VCR Far and Near Audio Or VCR Audio Out Always
Canceller selection on the second System Admin
Diagnostics Audio Speaker Test. If you do not
Admin Settings Audio Settings screen
Settings Audio Settings screen
Audio Meter screen
Polycom Mic but no
Error Indications
Using the Restore Button
Restoring Configuration
How to Contact Technical Support
Factory Restore
Administrator’s Guide for Polycom HDX Systems
System Back Panel Views
Polycom HDX 9004 Video Inputs and Outputs
Polycom HDX 9004 Network/Power Inputs and Outputs
Polycom HDX 9004 Audio Inputs and Outputs
Port Usage
Port Function
Port Function
Following table lists PathNavigator error codes
PathNavigator Errors and Q.850 Cause Codes
PathNavigator Error Codes
Code Cause Description
Code Cause Description
PathNavigator Errors and Q.850 Cause Codes
Cause Codes
Code Cause Definition
Status Inquiry
Equipment from providing the requested resource
If this error occurs systematically, report it to your
Isdn
Brand Codes
Codes for Remote Control Recording Device Buttons
DVD Player Codes
DVD Recorder Codes
Brand
VCR Device Codes
NEC
PVR Device Codes
ABS
Brand Codes
Multipoint Dialing Speeds
Administrator’s Guide for Polycom HDX Systems
Important Safeguards
Regulatory Notices
Warranty Information
License Restrictions
Warranty Information
Part 68 FCC Rules
Regulatory Notices
Part 15 FCC Rules
Industry Canada IC
Regulatory Notices
Plug Acts as Disconnect Device
Special Safety Instructions
Installation Instructions
Page
Index
Numerics
Index-2
Index-3
Index-4
Index-5
Isdn
Index-7
Index-8
Index-9
Index-10
Snmp
Index-12
Index-13
Administrator’s Guide for Polycom HDX Systems Index-14