Polycom 1 - page 122

Administrator’s Guide for Polycom HDX Systems

11 - 4

Call Statistics Displays information about the call in progress. In

multipoint calls, the Call Statistics screens show most of

this information for all systems in the call.

View Call Statistics during a call by pressing Info on

the remote.

Call Statistics (1)

•Call speed (transmit and receive)

•Video protocol, annexes, and format in use (transmit

and receive). The video protocol is shown in green if

the system is currently using error concealment.

•Audio protocol in use (transmit and receive)

•Number of packets lost and percentage packet loss

(transmit and receive) in IP calls

•Encryption type, key exchange algorithm type, and key

exchange check code (if the encryption option is

enabled and the call is encrypted)

•Far site details and call type

Call Statistics (2)

•Audio and video data rates specified (transmit and

receive)

•Video data rate and frame rate in use (transmit and

receive)

•Video packet loss and jitter in IP calls

•Audio packet loss and jitter in IP calls

•Far site details and call type

Content Statistics

The Content Statistics screen shows statistics for content

shared during a call. This screen does not display transmit

statistics for People+ContentIP.

Call Summary

(system only)

Displays calling information, such as:

•Duration of the last call

•Total number of calls placed and received

•Number, total time, and percentage of IP calls

•Number, total time, and percentage of ISDN calls

Diagnostic Screen Description

Contents

Main Trademark Information Patent Information About This Guide Page Contents 1 Introducing the Polycom HDX Systems . . . . . . . . . . . . . . . . 1-1 2 Networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 3 Monitors and Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 4 Microphones and Speakers . . . . . . . . . . . . . . . . . . . . . . . . 4-1 5 Content and Closed Captions . . . . . . . . . . . . . . . . . . . . . . . 5-1 6 Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 7 System Location, Appearance, and Tones . . . . . . . . . . . . . . 7-1 8 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 9 Managing the System Remotely . . . . . . . . . . . . . . . . . . . . . 9-1 10 Control Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-1 11 Statistics and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 12 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-1 A System Back Panel Views . . . . . . . . . . . . . . . . . . . . . . . . .A-1 Page Page Introducing the Polycom HDX Systems Setting Up Your System Hardware Positioning the System Powering On and Off Page Configuring with the Setup Wizard Networks Getting the Network Ready Connecting to the LAN LAN Status Lights The LAN connector has two lights to indicate connection status and traffic: Configuring LAN Properties Page Configuring IP Settings Page Page Specifying SIP Settings Page Page Page Specifying Quality of Service Configuring the System for Use with a Firewall or NAT Page Page Connecting Polycom HDX Systems to ISDN or Other Networks PRI Network Interface Status Lights The network interface lights are located on the network interface module. Serial V.35/RS-449/RS-530 Network Interface Status Lights Configuring ISDN and Other Network Interface Settings Configuring the PRI Network Interface Page Page Configuring the Serial V.35/RS-449/RS-530 Network Interface Page 6. Select and configure these settings: Connecting to an Analog Phone Line Configuring Telephony Configuring Call Preferences 3. Select and configure these settings on the Network Dialing screen: 5. Select to go to the Preferred Speeds screens and configure these settings: Configuring Dialing Order Settings Page Monitors and Cameras Connecting Monitors Configuring Monitor Settings Page Page Page Page Using Dual Monitor Emulation Configuring Multipoint Viewing Modes Adjusting the Monitors Color Balance, Sharpness, and Brightness Preventing Monitor Burn-In Connecting Cameras Configuring Camera Settings and Video Quality Options Page Page Page 6. Select and configure these settings: 7. Select and configure these settings: Configuring Camera Presets Experiencing High-Definition Video Conferencing Sending Video in High Definition Receiving and Displaying Video in High Definition Microphones and Speakers Connecting Audio Input Connecting Polycom Microphones Placing Polycom Microphones to Send Stereo from Your Site Polycom Microphone Lights Connecting Non-Polycom Microphones or a Mixer to a Polycom HDX System Connecting Audio Output Connecting Speakers Placing Speakers to Play Stereo from Far Sites Setting the Speaker Volume Configuring Audio Settings General Audio Settings 3. Select and enter these settings on the Audio Input screen: 4. Select and enter these settings on the Audio Output screen: Audio Meters StereoSurround Settings Page Polycom HDX System Settings for a Polycom Vortex Mixer Settings for Non-Polycom Microphones Content and Closed Captions Connecting VCR/DVDs Configuring VCR/DVD Player Settings Playing a Videotape or DVD Recording a Call to Videotape or DVD Connecting Computers to Polycom HDX Systems Configuring Content Sharing Configuring Content Display with People+Content IP Page Configuring People On Content Setting Up the Room for People On Content Enabling and Calibrating People On Content on the System Configuring Closed Captioning Via a Dial-Up Connection to the Systems RS-232 Serial Port Via the Systems Serial RS-232 Port Via the Web Interface Via a Telnet Session Page Calling and Answering Configuring Call Settings Setting the Call Answering Mode Configuring Multipoint Calling Page Configuring Directory Settings Page Page Configuring the Global Directory System Location, Appearance, and Tones Setting Date, Time, and Location 3. Select and configure these settings on the Date and Time screen: 4. Select and configure these settings on the Time Zone screen: Customizing the Home Screen Page Displaying Contacts on the Home Screen Adding Marquee Text Page Screen Savers Adding Screen Saver Text Adding a Screen Saver Logo Changing the Screen Saver Wait Time Page 8 - 1 Security Password Protected Screens that Require the Room Password for Access The following illustration shows which screens require the room password. General Access Configuring Security Options 3. Select and configure these settings: Setting the Room and Remote Access Passwords Managing User Access to Settings and Features Configuring Security Mode Page Page Managing the System Remotely Using the Polycom HDX Web Interface Accessing the Polycom HDX Web Interface Monitoring a Room or Call with the Polycom HDX Web Interface Managing System Profiles with the Polycom HDX Web Interface Sending a Message Setting Up SNMP Downloading MIBs Configuring for SNMP Management Keeping your Software Current Control Devices Configuring Remote Control Behavior Configuring the Remote Control Channel ID Configuring the Remote to Control a Recording Device Connecting Control and Accessibility Equipment Connecting Touch-Panel Controls Connecting IR Sensors to Polycom HDX Systems Configuring RS-232 Serial Port Settings 11 - 1 Statistics and Diagnostics Diagnostic Screens The following Diagnostics screens are available on the system and in the web interface. System Status Call Statistics Page Network Video Audio Reset System Recent Calls Call Detail Report (CDR) Information in the CDR Page Call Detail Report Archives System Log Page Troubleshooting Placing a Test Call Enabling Basic Mode General Troubleshooting Power and Start-up Controls Access to Screens and Systems Calling Page Page Displays Page Page Page Cameras Audio Page Page Page Page Error Indications Using the Restore Button Restoring Configuration Factory Restore How to Contact Technical Support Page A System Back Panel Views Polycom HDX 9004 Video Inputs and Outputs Polycom HDX 9004 Audio Inputs and Outputs Polycom HDX 9004 Network/Power Inputs and Outputs B Port Usage Page C PathNavigator Errors and Q.850 Cause Codes PathNavigator Error Codes The following table lists PathNavigator error codes. Page Page Q.850 Cause Codes Page Page Page Page D Codes for Remote Control Recording Device Buttons DVD Player Codes DVD Recorder Codes VCR Device Codes Page PVR Device Codes Page E Multipoint Dialing Speeds Maximum speeds can be further limited by the communications equipment. Regulatory Notices Page Page Page Page Page Page Page Index