Appendix A
General Scanning Tips
16-bit versus 32-bit applications:
Image Pals 2 GO! - the image editing software and InfoCenter the scanning control software included with the ImageReader Express scanner- are both16 bit applications. 16 bit applications are supported by Windows 3.1x and Windows 95.
Selecting the correct source:
Before attempting to scan with your ImageReader Express scanner you need to select the source from which you are scanning. To select your source click on File> Select source or File>Acquire>Select Source (depending on the application you are scanning with). If you will be scanning into a 16 bit application such as InfoCenter or Image Pals 2 GO! image editor you should select the Flatbed (16) choice in the “source” dialog box. If you are scanning with a 32 bit application such as Adobe Photoshop you should select Flatbed (32). If you do not select the correct source you may receive an error message when attempting to scan or run into complications when trying to transfer your scanned image.
Troubleshooting
Scanner does not turn on
Confirm that the scanner’s power adapter is plugged into a power sourceandtheindicatorlightison.
Scanner turns on but does not respond
ReinstalltheInfoTechniciantoensurethedriverisproperlyloadedor restart your computer to reset the system. Check the cable connections on the scanner and parallel port. Be sure the cable is plugged into the port labeled Host on the back of the scanner. Check that the parallel connection on the computer is secure.
Scans extremely slow
This is common when scanning true color at high resolutions. Follow thesettingguidelinesinChapter3fortheparticularscanningtask. Avoid scanning at higher settings than