Cabin S Series.book Troubleshooting, Identifying the Problem, Specific Problems, Using PC-Doctor

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Troubleshooting

Your Fujitsu LifeBook notebook is sturdy and subject to few problems in the field. However, you may encounter simple setup or operating problems that you can solve on the spot, or problems with peripheral devices, that you can solve by replacing the device. The information in this section helps you isolate and resolve some of these straightforward problems and identify failures that require service.

IDENTIFYING THE PROBLEM

If you encounter a problem, go through the following procedure before pursuing complex troubleshooting:

1.Turn off your notebook.

2.Make sure the AC adapter is plugged into your notebook and to an active AC power source.

3.Make sure that any card installed in the PC Card slot is seated properly. You can also remove the card from the slot, thus eliminating it as a possible cause of failure.

4.Make sure that any devices connected to the external connectors are plugged in properly. You can also disconnect such devices, thus eliminating them as possible causes of failure.

5.Turn on your notebook. Make sure it has been off at least 10 seconds before you turn it on.

6.Go through the boot sequence.

7.If the problem has not been resolved, refer to the Troubleshooting Table, that follows, for more detailed troubleshooting information.

P O I N T

If you keep notes about what you have tried, your support representative may be able to help you more quickly by giving additional suggestions over the phone.

C A U T I O N

Do not return a failed notebook to your supplier until you have talked to a support representative.

T r o u b l e s h o o t i n g

8.If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support representative:

Toll free: 1-800-8FUJITSU (1-800-838-5487)

Fax: 1-901-259-5700

E-mail: 8fujitsu@fpc.fujitsu.com

Web site: http://www.8fujitsu.com.

Before you place the call, you should have the following information ready so that the customer support represen- tative can provide you with the fastest possible solution:

■Product name

■Product configuration number

■Product serial number

■Purchase date

■Conditions under which the problem occurred

■Any error messages that have occurred

■Hardware configuration

■Type of device connected, if any

See the Configuration Label on the bottom of your notebook for configuration and serial numbers. (See figure 2-9 on page 15 for location)

SPECIFIC PROBLEMS

Using PC-Doctor

PC-Doctor is a diagnostic program by Watergate Soft- ware, Inc. which comes pre-installed on your notebook. If you are an experienced computer user you may find it useful, however, it is intended primarily to help your Fujitsu support representative better serve you. When you call for help, your support representative may ask you to setup your notebook for modem operation. You will be told what to do step by step, and then asked to hang up the phone and plug your phone line into the back of your notebook. Your support representative will then use the service computer to call your notebook and perform diag- nostic tests to find the nature of you problem. Messages will be displayed on the screen explaining what is being done and any further instructions that you may need.

Using the Troubleshooting Table

When you have problems with your notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you diffi- culty. You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your notebook.

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Contents User’s Guide Copyright Declaration of ConformityFCC Notices U T I O NDOC Industry Canada Notices Avis Aux Utilisateurs Du Réseau Téléphonique CanadienE R T I S S E M E N T UL Notice For Authorized Repair Technicians Only U T I O NTable of Contents Section Three Section Eight F e B o o k S S e r i e s Preface F e B o o k S S e r i e s S e c t i o n O n e Warranty PrefaceAbout this Guide Fujitsu PC Contact InformationF e B o o k S S e r i e s S e c t i o n O n e Getting to Know Your LifeBook F e B o o k S S e r i e s S e c t i o n T w o Overview UnpackingLifebook Features Valuable Lifebook SoftwarePopular Accessories Status Indicator Panel TOP and Front ComponentsDisplay Panel Latch Display PanelClosed Cover Switch Suspend/Resume ButtonStereo Speakers KeyboardLEFT-SIDE Panel Components Flexible BayFlexible Bay Eject Lever Emergency CD Tray ReleaseRIGHT-SIDE Panel Components Rear Panel Components Bottom Components Status Indicator Panel AC Adapter IndicatorPower Indicator Battery Level IndicatorsBattery Charging Indicators DVD/CD-RW/CD-ROM Drive Access IndicatorFLOPPY/SUPERDISK Drive Access Indicator PC Card Access IndicatorNumlk Indicator Capslock IndicatorKeyboard Using the KeyboardNumeric Keypad Windows Keys Cursor KeysFunction Keys FN KeyClicking DOUBLE-CLICKINGTouchpad Control Adjustment DraggingControlling the Volume Volume ControlSetting the Hardware Volume Control Flexible Bay Devices 17 Flexible BayRemoving and Installing Modular Devices 19 Removing/Installing a device in the Flexible BayApplication Panel Buttons Configuring Your Lifebook Application PanelApplication Launcher Buttons Deactivating and Activating LifeBook Application Panel Pre-Installed Software Getting Started F e B o o k S S e r i e s S e c t i o n T h r e e Power Sources Connecting the Power AdaptersConnecting the Optional Auto/Airline Adapter Connecting the AC AdapterAdjusting Display Panel Brightness Display PanelOpening the Display Panel Closing the Display PanelPower on Boot SequenceBios Setup Utility Starting Your LifeBookBooting the System with Windows Entering the Bios Setup UtilityBios Guide Getting StartedFinal Settings Registering Your LifebookWhat are the benefits of registering? How do I register?Power Management Suspend ModeSAVE-TO-DISK Mode SUSPEND/RESUME ButtonDefault Methods for using Save-to-Disk Mode Customer configured Bios methods for using Save-to-Disk ModeIdle Mode Standby ModeHard Disk Timeout Windows 98 Power ManagementPower OFF F e B o o k S S e r i e s S e c t i o n T h r e e User Installable Features External Floppy Disk Drive Memory Upgrade ModuleF e B o o k S S e r i e s S e c t i o n F o u r Lithium Ion Battery Recharging the BatteriesReplacing the Battery Low Battery StateShorted Batteries Cold-swapping BatteriesWarm-swapping Batteries Ejecting a Disk Loading a DiskPreparing a Disk for USE SuperDisk 120 Drive Software Eject for LS-120 DiskSuperDisk Floppy CD-ROM Drive Loading a CDRemoving a CD Emergency CD Tray ReleaseAutomatic Insertion Function Disabling Automatic Insertion FunctionInstalling the DVD Player Software Un-installing the DVD Player SoftwareDVD/CD-ROM Drive DVD Player SoftwareRemoving a DVD/CD Loading a DVD/CDEmergency DVD/CD Tray Release Using the DVD Player Software Using the DVD Player on Battery PowerTo Watch a Movie on Battery Power Installing PC Cards PC CardsRemoving PC Cards Memory Upgrade Module Installing a Memory Upgrade ModuleTo Remove a Memory Upgrade Module Checking the Computer Recognition of NEW Memory CapacityPort Replicator Front Panel Components Detaching the Port ReplicatorAttaching the Port Replicator Docking PortSelect Open Volume Select Option/Properties Device PortsModem RJ-11 Telephone Jack Internal LAN RJ-45 JackSerial Port PS/2 PortDocking Port External Floppy Disk Drive PortMicrophone Jack Stereo LINE-IN JackHeadphone Jack External Monitor PortF e B o o k S S e r i e s S e c t i o n F o u r Troubleshooting F e B o o k S S e r i e s S e c t i o n F i v e Troubleshooting Identifying the ProblemSpecific Problems Using PC-DoctorTroubleshooting Table ProblemAudio Problems DVD/CD-RW/CD-ROM Drive ProblemsPort Replicator Problems TionHard Drive Problems Keyboard or Mouse ProblemsModem Problems Memory ProblemsParallel, Serial, and USB Device Problems PC Card Problems Power FailuresResume button. See Power Sources on page 31 for Shutdown and Startup Problems Utility on page 33 for more informationVideo Problems 77 for more informationYour operation needs. See Bios Setup Utility on Power on Self Test Messages Incorrect Drive a type run Setup Incorrect Drive B type run SetupKeyboard controller error Keyboard errorEmergency DVD/CD-ROM Tray Release Modem Result CodesRestoring Your Pre-installed Software from CD-ROM Recovery CD-ROMTo Run the Emergency Recovery Program Drivers and Applications Restore CD F e B o o k S S e r i e s S e c t i o n F i v e Care and Maintenance F e B o o k S S e r i e s S e c t i o n S i Care and Maintenance Lifebook NotebookBatteries Floppy Disks and DrivesPC Cards Caring for your DVD/CD-RW/CDsCaring for your DVD/CD-RW/ CD-ROM Drive Caring for your PC CardsF e B o o k S S e r i e s S e c t i o n S i Specifications F e B o o k S S e r i e s S e c t i o n S e v e n Configuration Label SpecificationsMicroprocessor MemoryFeatures AudioMass Storage Device Options Device PortsPower Dimensions and WeightKeyboard Environmental RequirementsF e B o o k S S e r i e s S e c t i o n S e v e n Glossary F e B o o k S S e r i e s S e c t i o n E i g h t Glossary Disk Disk DriveDiskette DriverLithium ion Battery LPT PortMegahertz MemoryReset Status IndicatorProgram PS/2System Clock Write ProtectZip Drive Zoomed VideoF e B o o k S S e r i e s S e c t i o n E i g h t 102 Index Automatic Insertion Function , 54 disablingDVD/CD-ROM Microphone Jack Mini-Serial Port SuperDisk Drive Suspend Suspend Mode Suspend/Resume Button FPC58-0350-01
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