Bose PDF259774_00 manual Web Radio troubleshooting

Reference

Table 3: Web Radio troubleshooting

Problem	What to do
I cannot connect to any stations. I	• Make sure you have an active Internet connection.
keep getting “Cannot connect to	• Open RealPlayer and go to View, Preferences. Click the “Transport” tab and
server” messages.	click “Auto Configure.” When finished, close RealPlayer®. If problem per-
	sists, contact Bose Customer Service.
I cannot connect to some stations.	• Try connecting at another time.
	• Some Internet stations do not broadcast 24 hours a day.
Unable to add a new Web Radio sta-	Click the Add Station button. This starts a short “wizard” to guide you through
tion to the Station Finder using the	this three-step process:
instructions in the owner’s guide.	1. Using your web browser, find the station you want to add. Begin listening
	to the station using RealPlayer®. Click Next when the station is playing.
	2. Close the RealPlayer application (clicking the stop button is not enough)
	and return to the Wave/PC application. Click Next after RealPlayer® has
	closed.
	3. Fill in the remaining station information (optional) and click the Finish but-
	ton. This completes the process of adding a new Web Radio station.
Some stations play at a slow speed.	Contact your computer manufacturer.
The same station is assigned to multi-	You cannot erase a preset, but you can overwrite it. Drag a new station from the
ple presets and I cannot erase any of	Station Finder and drop it on the preset button you want to change.
them.
When I switch to Web Radio, it auto-	Click the Setup button and then click the Web Radio tab. Deselect the “Auto-
matically begins to connect to a sta-	matically begin playing when source is selected” option.
tion before I decide what I want.
Web Radio stations do not work after	Open RealPlayer® and go to View, Preferences. Click the “Transport” tab and
running “Detect Web configuration” in	click “Auto Configure.” When finished, close RealPlayer. If problem persists,
the setup options.	contact Bose Customer Service.
I cannot connect to any Web Radio	Re-install RealPlayer®. The Wave/PC™ system application requires this for
station after uninstalling RealPlayer.	accessing Web Radio. RealPlayer can be installed by re-installing the Wave/PC
	software.
Table 4: CD troubleshooting
Problem	What to do
CD audio is too loud or soft compared	Double-click the speaker icon in the Task Bar and adjust the CD volume level
to AM/FM, Web Radio, and Music	until it is at approximately the same level as other sources. If the CD volume is
Files.	not affected by adjusting the CD level, the CD recording could be too loud or
	too soft.
Information displayed for a CD is	Click on the field and edit the information. Not all CDDB information is correct.
incorrect.
Information for a CD is not found	Click on the field and enter the information. CDDB does not have information
within CDDB.	for some CDs.

56 April 12, 2001 PDF259774_00