Bose PDF259774_00 manual Installation troubleshooting

Reference

Table 5: Music Files troubleshooting

Problem	What to do
I inserted a CD with music files and	Files cannot be directly imported from a CD. To import these files:
then scanned for music, but the files	1.	Play the CD from the CD display screen.
did not appear in the Music Finder.
	2.	Copy the files to the hard drive and then scan the hard drive for music files.
While playing a music file I try to delete	You cannot delete a file that is currently being played. Click the Stop button, or
it but cannot do it.	switch to another file, and then delete the item.

Table 6: Installation troubleshooting

Problem	What to do
The installation did not begin after	Go to the Start menu and select Run. In the Run window, open d:\Setup.exe,
inserting the Wave/PC™ software CD.	where d is the letter of your computer’s CD-ROM drive.
The install program will not proceed	Make sure you read the terms of agreement and click on “I Agree” before click-
beyond the “End User License Agree-	ing the Next button.
ment” screen.
The install program stops at the “Con-	• Check the interface cable connection between your computer and the
nect the Wave/PC unit to your com-	Wave/PC unit.
puter” screen.	• Make sure that the serial port is not busy with another application.
	• Disconnect/reconnect the power cable to the Wave/PC™ unit.
No audio heard at the “Connect the	• Make sure that the stereo mini-plug on the Wave/PC system interface cable
Wave/PC unit to your computer”	is connected to the audio output connector on your computer.
screen.	• Move the volume slider control on the screen to the right.
	• If your soundcard has a manual volume control, set it to maximum.
A “Registration Error” appears during	• Make sure you have an Internet connection.
installation.	• Try again later, server may be busy.
	• If problem still persists, contact Bose® Customer Service.
The CD recording test reports that my	CD recording speed is a function of many factors in your computer. For exam-
CD-ROM drive can record at a much	ple, your CD-ROM may be able to read at 32X, but your computer may not be
slower speed than its specified speed.	able to record and encode into MP3 at that speed.
My presets and playlists are gone after	To keep all presets and playlists when re-installing the software, select the
re-installing the Wave/PC software.	“Refresh” option on the installation screen. Selecting the “Re-install” option
	automatically erases all user-entered information from the previous software
	version.

58 April 12, 2001 PDF259774_00