Brother PJ-563, PJ-523, PJ-562 manual Troubleshooting, Overview

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Chapter 6 - Troubleshooting

Overview

If you have difﬁculty getting your printer to work properly, ﬁrst check to make sure you have done the following tasks correctly (See Chapter 1, “Setting Up the Printer”).

•Installing the battery or connecting the printer to an AC outlet

•Connecting the printer to your computer

Make sure you have installed and selected the proper printer driver as explained in Chapter 2, “Using the Printer”.

Look through the troubleshooting tips in this chapter for help correcting the problem.

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Contents User’s Guide PJ3 Printer driver name Shorter name Model nameContents Tips on Using Paper Connecting to an AC Outlet Optional Setting Up the PrinterConnecting the printer to DC power Connecting to a DC Supply OptionalMain Switch Functions Using the Operation PanelIndicator Lights Printing Solutions Using the PrinterCD Install Driver InstallationAccessing Advanced Software Features Manual InstallText Mode Ply Mode Density ModesForm Feed Modes Selecting Media Cut Sheet PaperNon-Perforated Roll Paper Perforated Roll Paper Windows-Speciﬁc Operating System Features Windows Vista NotesWindows XP / 2000 Professional Notes Via USB Cable Connecting to Your ComputerVia Infrared IrDA Via Bluetooth Bluetooth Models OnlyInserting a sheet of paper PrintingMaking Prints Lighter or Darker Turning the Printer OFFControllable Printer Features Installing the PocketJet 3 UtilityPocketJet Utility Conﬁguration Utility Using the PocketJet 3 Utility Menu Bar File Menu Bluetooth MenuPage Paper Size Conﬁguration Options Dropdown Menu Selections PrinterPrint Density Auto-On Form Feed ModeCR-LF Mode Auto-OffPre-Feed Page Form Length Bottom Margin Left Margin Text Line Spacing Right MarginDefault Font Default PitchExtended Characters Character Set Map Page Page Factory Reset CleanSave Conﬁg ClosePushing the battery connector into the terminal Installing the Battery OptionalPage Instructions for removing the battery Removing the BatteryStopping the Charge Process Charging the BatteryTips on Using the Battery Inserting Paper Tips on Using PaperUsage and Handling Instructions Use Brother Genuine Thermal paperMethod Clearing a Paper JamPage Maintaining the Printer Cleaning the Print HeadInserting the cleaning cloth Cleaning the Platen Roller Cleaning the platen roller Cleaning the Printer’s Exterior Page Reference Indicator Light Warnings Low Thermal Head Temperature Time-Out When ChargingHigh Thermal Head Temperature Data Receive ErrorSelf-Test Feature Overview TroubleshootingPrinted Image Problems Paper ProblemsPaper is jammed in the printer Printed image is out of alignmentImage has light or white vertical lines Image is compressed and stretched in many placesAll pages have a white vertical line All pages have a black vertical lineSide margins are incorrect Top margin is incorrectPrint does not contain the proper characters Print contains random dotsGreen Data indicator remains lit but does not blink Pages Don’t PrintPages Are Partially Printed Model Name PJ-522 PJ-523 Power optionalPrinting InterfaceEnvironmental SoftwareModel Name PJ-562 PJ-563 Product Speciﬁcations PJ-562 /PJ-563Printer speciﬁcationsEnvironmental Appendix I Character Set Tables

PJ-562, PJ-523, PJ-563 specifications

The Brother PJ-563, PJ-523, and PJ-562 are a series of portable thermal printers designed for mobile professionals who require high-quality printing on the go. These models cater to various printing needs, from receipts and invoices to labels and shipping documents, making them versatile tools in numerous industries, including logistics, retail, and field services.

The Brother PJ-563 is notable for its advanced features, including Wi-Fi connectivity, allowing users to print wirelessly from smartphones, tablets, and laptops. This printer supports a range of paper sizes, which is ideal for users who may need to print documents on various paper formats. The PJ-563 boasts a printing speed of up to 8 inches per second and a resolution of up to 300 dpi, ensuring crisp and clear prints that maintain professional quality.

Next in the lineup, the Brother PJ-523 stands out for its compact design and lightweight structure, making it the most portable option without compromising on functionality. This model also features USB and Bluetooth connectivity, allowing users to easily connect to various devices. The PJ-523 prints at a speed of up to 5 inches per second and offers a resolution of 200 dpi, making it suitable for less demanding printing tasks while still delivering acceptable quality.

The PJ-562 offers a balanced solution by combining the portability of the PJ-523 with improved speed and resolution. It features USB and optional Bluetooth connectivity, catering to users who require flexibility in how they print. The PJ-562 achieves a printing speed of 6 inches per second with a resolution of 300 dpi, making it a more versatile option for both text and graphics.

All three models utilize thermal printing technology, which eliminates the need for ink or toner, reducing overall operating costs and maintenance. They feature a rechargeable lithium-ion battery, providing mobility and performance in various environments. The printers are designed with durability in mind, ensuring they can withstand the rigors of daily transportation and use.

Overall, the Brother PJ series exemplifies a commitment to innovation and user-friendly design, offering mobile printing solutions that enhance productivity for professionals needing reliable and high-quality output.