Brother PJ-523, PJ-563 Paper Problems, Printed Image Problems, Paper is jammed in the printer

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Paper Problems

The paper is jammed in the printer

See page 41, “Clearing a Paper Jam”.

Paper moves through the printer, but nothing appears on the paper

Make sure you are using Brother Genuine Thermal paper and that you are loading it properly with the print side away from you. See page 39, “Inserting Paper”. Also, check the Print Density setting using the “Accessing Advanced Software Features”, Chapter 2.

Paper does not move through the printer even though the motor is running

If the release cover has been left open, close it completely.

Use Brother Genuine Thermal paper only. Heavy paper may not feed through the printer.

If the release cover is closed and you are using Brother Genuine Thermal paper, the printer may have a damaged drive system. Call technical support.

Printed Image Problems

The printed image is out of alignment

Make sure you are using the Brother Genuine Thermal paper.

Make sure you are inserting the paper correctly. See page 39, “Inserting Paper”.

Check to see whether the platen roller is dirty. If it is, clean it. Follow the instructions for “Cleaning the Platen Roller”, page 45.

The print quality is poor, and the image is too light or dark

Raise or lower the density setting using the printer driver. See page 15, “Making Prints Lighter or Darker”.

Make sure you are using recommended Brother Genuine Thermal paper.

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Contents User’s Guide Printer driver name Shorter name Model name PJ3Contents Tips on Using Paper Setting Up the Printer Connecting to an AC Outlet OptionalConnecting to a DC Supply Optional Connecting the printer to DC powerUsing the Operation Panel Main Switch FunctionsIndicator Lights Using the Printer Printing SolutionsDriver Installation CD InstallManual Install Accessing Advanced Software FeaturesText Mode Density Modes Ply ModeForm Feed Modes Cut Sheet Paper Selecting MediaNon-Perforated Roll Paper Perforated Roll Paper Windows Vista Notes Windows-Specific Operating System FeaturesWindows XP / 2000 Professional Notes Connecting to Your Computer Via USB CableVia Bluetooth Bluetooth Models Only Via Infrared IrDAPrinting Inserting a sheet of paperTurning the Printer OFF Making Prints Lighter or DarkerInstalling the PocketJet 3 Utility Controllable Printer FeaturesPocketJet Utility Configuration Utility Using the PocketJet 3 Utility Bluetooth Menu Menu Bar File MenuPage Configuration Options Dropdown Menu Selections Printer Paper SizePrint Density Form Feed Mode Auto-OnAuto-Off CR-LF ModePre-Feed Page Form Length Bottom Margin Left Margin Right Margin Text Line SpacingDefault Pitch Default FontExtended Characters Character Set Map Page Page Save Config CleanFactory Reset CloseInstalling the Battery Optional Pushing the battery connector into the terminalPage Removing the Battery Instructions for removing the batteryCharging the Battery Stopping the Charge ProcessTips on Using the Battery Tips on Using Paper Inserting PaperUse Brother Genuine Thermal paper Usage and Handling InstructionsClearing a Paper Jam MethodPage Cleaning the Print Head Maintaining the PrinterInserting the cleaning cloth Cleaning the Platen Roller Cleaning the platen roller Cleaning the Printer’s Exterior Page Reference Indicator Light Warnings High Thermal Head Temperature Time-Out When ChargingLow Thermal Head Temperature Data Receive ErrorSelf-Test Feature Troubleshooting OverviewPaper is jammed in the printer Paper ProblemsPrinted Image Problems Printed image is out of alignmentAll pages have a white vertical line Image is compressed and stretched in many placesImage has light or white vertical lines All pages have a black vertical linePrint does not contain the proper characters Top margin is incorrectSide margins are incorrect Print contains random dotsPages Don’t Print Green Data indicator remains lit but does not blinkPages Are Partially Printed Printing Power optionalModel Name PJ-522 PJ-523 InterfaceSoftware EnvironmentalProduct Specifications PJ-562 /PJ-563Printer specifications Model Name PJ-562 PJ-563Environmental Appendix I Character Set Tables

PJ-562, PJ-523, PJ-563 specifications

The Brother PJ-563, PJ-523, and PJ-562 are a series of portable thermal printers designed for mobile professionals who require high-quality printing on the go. These models cater to various printing needs, from receipts and invoices to labels and shipping documents, making them versatile tools in numerous industries, including logistics, retail, and field services.

The Brother PJ-563 is notable for its advanced features, including Wi-Fi connectivity, allowing users to print wirelessly from smartphones, tablets, and laptops. This printer supports a range of paper sizes, which is ideal for users who may need to print documents on various paper formats. The PJ-563 boasts a printing speed of up to 8 inches per second and a resolution of up to 300 dpi, ensuring crisp and clear prints that maintain professional quality.

Next in the lineup, the Brother PJ-523 stands out for its compact design and lightweight structure, making it the most portable option without compromising on functionality. This model also features USB and Bluetooth connectivity, allowing users to easily connect to various devices. The PJ-523 prints at a speed of up to 5 inches per second and offers a resolution of 200 dpi, making it suitable for less demanding printing tasks while still delivering acceptable quality.

The PJ-562 offers a balanced solution by combining the portability of the PJ-523 with improved speed and resolution. It features USB and optional Bluetooth connectivity, catering to users who require flexibility in how they print. The PJ-562 achieves a printing speed of 6 inches per second with a resolution of 300 dpi, making it a more versatile option for both text and graphics.

All three models utilize thermal printing technology, which eliminates the need for ink or toner, reducing overall operating costs and maintenance. They feature a rechargeable lithium-ion battery, providing mobility and performance in various environments. The printers are designed with durability in mind, ensuring they can withstand the rigors of daily transportation and use.

Overall, the Brother PJ series exemplifies a commitment to innovation and user-friendly design, offering mobile printing solutions that enhance productivity for professionals needing reliable and high-quality output.
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