Brother PT-1500PC manual Machine specifications, Problem-solving

Problem-solving

If you think the P-touch is not printing correctly, but you cannot determine the problem with the status indicator, refer to the following list of possible problems, and then perform the necessary operations.

Problem		Cause	Solution
The P-touch does		• The interface cable is not	Check that the interface cable is correctly
not print. A		correctly connected.	connected, the tape cassette is correctly in-
printing error is		• The tape cassette is not in-	stalled, and that the tape compartment cover
indicated.		serted correctly.	is closed.
		• The tape compartment
		cover is open.
While	printing,	There is no more tape in the	Insert a new tape cassette, and then either
striped	tape ap-	tape cassette.	press the Power/Feed key or turn the P-touch
pears.			off, then on again.
The status indica-		The AC adapter in not cor-	Check that the AC adapter is correctly connected. If
tor does	not light	rectly connected.	the power button still does not light up or flash, con-
up or flash.			tact your service representative.
A blank horizontal		The print head and roller are	Clean the print head and roller according to
line appears through		dirty.	the procedure in Cleaning the print head and
the printed label.			roller on page 19.
A data transmis-		The wrong port is selected.	Windows
sion error appears			Under “Print to the following port” in the
on the computer.			printer Properties dialog box, select
			“PTUSB:” for the USB connection.*
			Mac
			Select in the Chooser the PT-1500PC where the
			P-touch is connected.

*If two or more of the same P-touch models are connected through their USB ports, select “PTUSB (PT-1500PC-XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”. The se- rial number is written above the barcode on the silver label attached to the bottom of the P-touch.

Machine specifications

Power supply:	AC 120 V, 60 Hz (AC adapter model AD-60)
Label tape:	5 widths available:
	1/4”	(6 mm)
	3/8”	(9 mm)
	1/2”	(12 mm)
	3/4”	(18 mm)
	1”	(24 mm)
Print head:	112 dots

180dpi

Port:USB

Dimensions: 6 1/2” ⋅ 2 2/3” ⋅ 5 3/8” (166 ⋅ 66.5 ⋅ 137.4 mm)

Weight: 18 ozs (540 g)

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