Oki 5780 manual Problem Solving, General Information, Internet Support

Page 213

Problem Solving

General Information

Here are some general things to check before proceeding with detailed troubleshooting.

·Is the machine plugged in and turned on?

·Are the connections (power, telephone, and interface) secure?

·Is the product being operated under the proper ambient conditions?

·Does the paper being used meet the specifications for this product?

·Is the paper properly installed?

·Have the image drum and toner been replaced as recommended?

·Are the image drum and toner properly installed?

·Are OKI consumables being used?

Internet Support

Oki Data provides support via the Internet.

Oki Data’s main web site, www.okidata.com, is the gateway to Oki Data’s products and services.

my.okidata.com is a powerful area of Oki Data’s web site designed to help you personalize the information and service you get from Oki Data.

For more information, refer to “Service and Support, Internet Support.”

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Contents User’s Guide Web Site Contents Selecting Functions and Settings Programming Speed Dial Numbers Sending a Fax to Multiple Locations 115 Customizing Features and Operations 173 Reports 185 Options and Accessories 211 Index 240 Help and Helpful Hints Where is the Help Key? Help KeyWhat Does Help Do? Function List Help ListDelayed Transmission Saving MoneyRelay Faxing Control Access to Your Machine Saving Time Dual AccessHelp Button Speed Dial NumbersSend a Fax and Save the Number Helpful HintsQuick Message Confirmation Report Recording Addresses and PasswordsReferences Configuration ReportHelp and Function Lists Press Help and these lists print Telephone DirectoryOki Data Web Site IntroductionFeatures · Advanced memory transmission/reception features · 72-hour battery backup· Dual Access · Automatic answering mode detection· Closed network · Security Features· Large Paper Capacity · Fax forwardingComponents Getting to Know Your MachineDisplay Panel One-Touch KeypadSettings and operations and navigating through Power SwitchManual Paper Feeder Tray Fold out for manual paper feed bypass paper trayDocument Tray Extension Document TrayLine Jack AC Power Cord SocketBack Cover IEEE-1284 Parallel PortLED Printhead Image Drum UnitToner Cartridge Control Panel Keys and Indicators Alarm Indicator Shift Down  Key Use this key toEnter Key Use this key to Type of Original Key Dark, Normal, Light indicator lights Resolution Key Photo, Ex.fine, Fine, STD indicator lightsHelp Key Clear KeyHook Key Redial KeySpeed Dial/Search Key Mail KeyStop Key One-Touch Keypad Latch to Second Panel ModelOne-Touch Labels Using One-Touch Keys for Dialing Using One-Touch Keys for SearchUsing One-Touch Keys for Programming One-Touch KeypadUnique Key One-Touch key #20 Alphabet Keys One-Touch keys #1-27, except #20Del Key One-Touch key #30 Caps Key One-Touch key #31Plus Key One-Touch key #39 Pause Key One-Touch key #40Other One-Touch Keys, Second Panel AccessingSignal Tones Installation Installation Hints SafetyToner Cartridge and Image Drum Handling Operation and MaintenanceWhere to Install Your Fax Machine Getting StartedEmergency First Aid Unpacking Power cord Telephone line cord Document StackerSetting Up Your Fax Machine User’s Guide English Installing the Toner Cartridge Stops Cover is firmly closed Attaching the Document Stacker Connecting to the Telephone LineConnecting Optional External Devices HandsetTelephone Connecting Power Answering MachineAnswering Machine and Telephone Loading Paper Okifax 5780/5980 Selecting Functions and Settings Menu Structure Function Options Settings Navigating the Function MenuPrimary Menu Functions Setting Features Using the Help KeyStep Access Speed AccessUsing Step Access Using Speed Access ExamplePress Menu/Exit Speed Access Numbers by Type Speed Access NumbersClock Adjustment ID/Password ProgrammingMachine Settings Report Options Dial Options Incoming OptionsLAN Options for Internet Fax 89 EX.FINE ModeSetting Basic Features Setting the Date and TimeSetting the Language Setting the TSI/CSI Setting Your Fax Machine’s IDSetting the Sender ID Sender IDSetting the Answering Mode ProcedureList of Modes Auto Receive Mode FAX Manual Receive Mode TELTelephone/Fax Mode T/F Memory Reception Mode MEM Telephone Answering Device Mode TADPC Fax Mode PC Forwarding Mode FWDSetting Dial and Incoming Call Parameters Dial and Incoming Call Parameter SettingsDial Parameter Settings Redial TriesDial Tone Detect Auto StartBusy Tone Detect Tone/Pulse MF/DPPBX Line Tone MF DurationFLASH/EARTH/NORMAL Incoming Call Parameters Incoming RingRemote Receive Continuous Tone PC/FAX SwitchBuzzer Volume Monitor VolumeOther Basic Parameters User LanguageRelay Print Paper-Size Setting’ST Paper Size ’ND Paper SizeBackup File TX Some countries Connecting to a PBXClearing the PBX Dial Prefix Entering a PBX Dial PrefixTypes of Speed Dials Programming Speed Dial NumbersOne-Touch Speed Dials User’s Guide English Or 3-Digit Speed Dials Group FaxingDigit Speed Dial Numbers Programming Instructions Collect InformationName Alternate Telephone Number ALT# Primary Telephone Number LOC#Communications Speed Echo Protection StateOther Keys Program the InformationNumeric Keypad Unique KeyCaps Key One-Touch key #31 Alphabet Keys #1-27, except #20Unique Key One Touch key #20 Space Key One Touch key #36See next Programming a Speed Dial One-Touch Speed Dial Numbers are spaces 01 to xx where xx =Press  to select Location Program Digit Speed Dial Numbers are the remaining spacesSelect Communication Speed, press Enter Clearing a Speed Dial Using ClearBasic Faxing Document GuidelinesGeneral Single Page Specifications Multiple Page Specifications Loading Documents Contrast ResolutionSending a Fax ProcedurePress the Speed Dial/Search key Using the Search Function Using the Numeric KeypadUsing An External Telephone Setting a Closed Network Rejecting Unsolicited Fax MessagesClosed Network Power Outage Report Power FailuresLocation Display MessagesReal-Time Dialing Basic Faxing SituationsRedialing Confirming ResultsReceiving Faxes Manually Stopping a TransmissionNo Toner Reception No Paper ReceptionReceiving Faxes to Memory When Are Faxes Received to Memory?Memory Message Limitations When Are Memory Messages Printed?Printing the Active Memory Files Report Active Memory Files ReportPrinting Messages Stored in Memory Canceling Messages Stored in MemoryPower Outage Report Messages in Memory and Power LossesWhat You Can Do While Making Copies Dual AccessWhat You Can Do While Sending a Fax What You Can Do While Receiving a Fax To Make Copies Making CopiesManual Paper Feeder Face Up Stacking/Face Down Stacking If the lever is set for face up, faxing is disabledGroup vs. Broadcast Sending a Fax to Multiple LocationsBroadcast Fax Group FaxGroup Faxing What is a Group Fax?Group. Press Enter Programming a GroupAt Select Locationss. Press Enter Deleting GroupsSending a Fax to a Group Menu 1GROUP TX Delayed TX Delayed Batch TXBy Name Finding a Group ScrollingPress the Speed Dial Search key By NumberGroup Directory Report Finding a Group NameEnter 1-ST Char Using Speed Dial/SearchBroadcasting What is a Broadcast Fax?Sending a Broadcast Fax Deleting a Location from a Broadcast Fax Advanced Operations Keys 31 through Delayed Fax vs. Delayed BatchWhat is Delayed Faxing? Delayed FaxingDelayed TX shows Select Locations on the display Sending a Delayed FaxDisplay shows Communication Cancel Canceling Delayed TransmissionsProgram the Delayed Batch Destination Number Delayed Batch TransmissionSetting the Batch TX Time Function Load the documents Press toselectDelayed Batch TX. Press EnterPress Menu/Exit key to enter the menu Enter the Speed Dial number of the desired locationDisplay shows Cancel Communication Canceling Delayed Batch TransmissionsSending a Priority TX Priority TransmissionConfidential Faxes Programming Personal Confidential Mailboxes Creating a Personal Confidential Mailbox To change a password Changing a PasswordClosing a Mailbox To close a mailboxAt Close Box?, press Enter To send a confidential fax Sending Confidential FaxesReceiving Confidential Faxes Knowing You’ve Received a Confidential Fax Printing Confidential FaxesConfidential Reception Report Deleting Confidential Faxes When Box No. =XX Conf Printing displays, press StopSet a Forwarding Number Call ForwardingSet the Auto Answer Mode to FWD Clear Forwarding ModePress  to select Fax Auto Receive Mode Setting a Paper/Toner Error Forwarding Number Forward on Paper/Toner ErrorBackup File TX Activate Backup File TX /Set the PasswordGeneral Information Program Backup Recipient Relay Faxing Relay Password Using Your Machine as a Relay Initiating StationRelay Group Numbers Relay Key Station HubProgramming the Relay Report Number Contact Number for Relay Broadcast ReportRelay Broadcast Report Initiating a Relay Broadcast Okifax 5980 only Using Your Machine as a Relay Key Station HubCreate the Destination Groups Program the Destination NumbersCreate the Relay Broadcast Mailbox includes Relay Password Relay Entry Report Speed Dial Key InformationStatus of Relay Broadcast Report Printing the Relay Fax at the Hub Okifax 5780/5980 Explanation of Polling Transmission Types Feeder Document Tray PollingMemory Polling Memory Polling Bulletin Feeder Document Tray Polling To set document tray pollingDisplay shows Waiting to be Polled Memory Polling Setting Memory PollingMemory Polling Bulletin Create a Polling Mailbox Set Bulletin Polling Press Enter to select Bulletin Poll BoxBulletin Msg. in Mem displays Printing Polling Documents in Memory User’s Guide English Display shows Memory Poll Cancel? Cancelling Polled Faxes in MemoryPrinting Faxes Polled into Memory Press toselectPrint Memory Poll. PressEnterCustomizing Features and Operations Identifying Current SettingsPrinting a Configuration Report Changing Operation Functions Changing Operation FunctionsEnter Transmission TX Mode Default List of Operation FunctionsRemote Diagnosis Instant Dial Memory Full SaveSet to on Set to OFFDepartment Code ECM FunctionSender ID Pulse Dial Rate Pulse Make RatioPulse Dial Type Timer Prg CNG CountRing Response Distinctive Ring Setting Distinctive RingSetting a Memory Password Memory PasswordCancelling a Registered Password Invalid Password displaysDepartment Code To cancel a Department Code To set a Department CodeTo use a Department Code Long Document Scanning/Transmission Service Function SettingsTime/Date Print TSI PrintUnderstanding Reports ReportsPrinting Reports Printing a Message Confirmation ReportList of Reports Printed from the MenuAutomatically Generated Printing the Activity Report Activity ReportPrinting the Active Memory Files Report Active Memory Files ReportPrinting the Broadcast Confirmation Report Broadcast Confirmation ReportPrinting the Telephone Directory Telephone DirectoryPrinting the Group Directory Group Directory ReportPrinting the Configuration Report Configuration ReportPrinting the Function List HelpReport Print Box Information Printing the Personal Box List Personal Box ListPrinting the Relay Entry Report Relay Entry ReportPrinting the Message Confirmation Report Message Confirmation ReportMCF Single-Loc Message Confirmation Report OptionsMCF Multi-Loc Image in MCFPower Outage Report Broadcast Entry ReportConfidential Reception Report Result Codes Codes Used in ReportsRjam Communication CodesCleaning the Scanner Path MaintenanceToner Yield Replacing the Toner CartridgeOkifax 5780/5980 User’s Guide English Okifax 5780/5980 Image Drum Yield Replacing the Image DrumImage Drum Replacement Procedure User’s Guide English To reset the image drum counter Resetting the Drum CounterObtaining Options and AccessoriesPart Numbers Problem Solving General InformationInternet Support Printing a Cleaning Cleaning page processTo print a cleaning Clearing a Document Jam Clearing a Printing Paper Jam User’s Guide English Okifax 5780/5980 Error Messages Normal Display in Standby ModeDisplay Panel Messages 1414 FAXDocument JAM Confirm and Stop For Printer Alarm Printer Alarm Refer to User GuideAccessing the Print/Scan Counters Resetting the Image Drum CounterCounters Problem List of ProblemsYour machine does not answer the phone or receive faxes Solution ProblemYour documents jam Display shows a communication error You keep getting reports you do not want Image received on your machine was very poor Your machine does not answer the phone or receive faxes Your machine will not poll a remote fax machine Your received faxes sometimes look distorted Your machine receives faxes, but doesn’t print them Shipping Your Machine United States and CanadaLatin America Dialing SpecificationsMemory GeneralConsumables ScanningPaper Handling Physical DimensionsElectrical Environmental Index Symbols132 No response when keys are Earth FCC Page Page Normal Page PBX Resolution Key Unique Key 31, 35, 85 Printing the Relay Fax 198 Code Scanning Restrict Access Service Function Settings 184 235 Speed TEL TSI/CSI
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