Troubleshooting

PROBLEM: LEDs do not flash at power-up

CAUSE: Power cord not connected or the Ethernet cable is not attached to a live Ethernet network. The LEDs are driven by the Ethernet chip and will not flash unless an Ethernet network is attached.

SOLUTION: Check the green light on the power brick. Look inside the unit for the light inside. Check the Ethernet connections.

PROBLEM: It does not accept a fax.

CAUSE: The modem card may not be plugged all of the way in. The phone number is incorrect or the LAN connection is disconnected. If it cannot reach the SMTP mailserver, it will not answer the call.

SOLUTION: Make certain that the modem card is plugged in until it clicks.

Plug an analog phone into the phone jack at the wall and verify the phone number. Make certain that the LAN connection is attached and the Link LED is solid.

The green LED should flash when there is LAN activity to or from it.

Check your email parameters with Telnet. In particular, verify the following:

In Unit IP Settings:

This unit IP address This must be on the same subnet as the Gateway. Gateway Address Typically the same as the above address, but ending with “.001”.

In Unit Email Settings:

Mailserver (smtp) IP address from your SMTP server administrator Mailserver login name often this is your email address Mailserver login password case-sensitive

Destination Email address

After verifying the setup parameters, make certain that you can ping the FaxReceiver. From the same host that you ping the FaxReceiver, you should be able to ping the Gateway Address and the Mailserver (smtp) IP address.

PROBLEM: It accepted the fax but did not seem to email the account that we set up.

CAUSE: Destination Email address is incorrect.

SOLUTION: Verify the Destination Email address.

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