Brother FAX 275 owner manual Troubleshooting, Fax-Back System

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13Troubleshooting 67 and Maintenance

Troubleshooting

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your fax machine using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system, and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother on the World Wide Web

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board Numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

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Contents FAX 255 FAX If You Need to Call Customer Service Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin BoardDescription Ordering Accessories and SuppliesFor USA and Canada IiiFor USA Only Limitations For Canada Only Vii Viii Table of Contents 4Initial Setup 7Setup Auto Dial Numbers Xii Finding Information UsingThis ManualTest Sheet Procedures for USA only About Fax MachinesFax Tones and Handshake T R O D U C T I O N FAX 255 and FAX Control Panel Overview2Set Up and Connections Make sure you have the following items Packing ListAssembly Choosing a LocationLoad the recording paper Limited to Inches 70 mm About Brother Paper Connect the handsetConnect the power cord Connect the telephone lineAttach the document support Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall OutletsTriplex Adapter Multi-Line Connections PBX Custom Features on Your Phone Line Connecting an External Telephone Answering Device TADSequence Connections Outgoing Message OGM Connecting an External TelephoneUser-Friendly Programming Function ModeFAX NO. & Start Copy Press Copy Alternating DisplaysFunction Description Function Selection TableSetup Send TEL Service A P T E R T H R E E Setting Dialing Mode Tone/Pulse Setting Date and TimeGetting Started Enter Dayxx Setting Station IDEnter Timexxxx FAXIf you want to enter a blank space, press twice Entering TextSetting Up Your Area Code For USA Only Area CODE000Area CODE908 Setting the Handset Volume Setting Beeper VolumeSetting the Ring Volume Setting the Speaker VolumeMemory Storage VOL AMPLIFYOFF?Basic Receiving Operations Select Answer ModeFAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelaySetting F/T Ring Time Easy ReceiveRing TIME20 SEC Operation from Extension Telephone Advanced Receiving OperationsRemote ACT.ON? For FAX/TEL Mode OnlyFAX RECEIVE*51 TEL ANSWER#51Polling Setting Up Polling ReceivePolling RXOFF? Enter FAX no Press Start KEYBeforeYou Begin Accepted Other SETTINGS? 1.YES 2.NO ResolutionADF Automatic Document Feeder ContrastManual Transmission Automatic TransmissionManual and Automatic Fax Redial Delayed FAX Overseas ModeOverseas Mode Accepted Other SETTINGS?Next-Fax Reservation For FAX 275 Only Press Start KEY Enter FAX noNEXT-FAX Reservd Multiple Resolution Transmission Setting Up Polling TransmitPolled TXOFF? Canceling a Scheduled Job Cancel JOBInsert Document A P T E R S I Storing One Touch Dial Numbers Storing Numbers for Easy DialingCHAIN-9 1 201 555 Access Codes and Credit Card NumbersSPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Name Enter & SETCHANGE- OR- 2. Exit Changing One Touch and Speed Dial NumbersManual Dialing Dialing OptionsOne Touch Dialing Speed DialingHold Pause Tone/PulseSearching Telephone Index A P T E R E I G H T Distinctive Ring Custom FeaturesRegistering the Distinctive Ring Pattern DISTINCTIVEOFF? DISTINCTIVESET?Caller ID LOG Caller IDPrinting Caller ID Log01MARY Henderson 02TOM Henderson 03ABC Company Caller ID LOG Press Start KEYDialpress Start Viewing the Caller ID LogReturning a Call from the Log 01MARY HendersonChain Registering a Caller ID NumberCopy Functions A P T E R T E N User Settings FAX SettingsXmit Report ALL DialUsing the Trans. Verify Key To Print a ReportTransmission Verification Xmit Report StandardTelephone and FCC Notices USA Industry Canada Compliance Statement For Canada Only Do not use this product near water Important Safety InstructionsFrom within Montreal Trademarks Compilation and Publication NoticeTroubleshooting Clean UP Scanner Error MessagesCOMM.ERROR XX Connection FailCover Open Cutter JAMDisconnected Document JAM Machine Error Press Stop KEYNo RESPONSE/BUSY Not RegisteredScanner Error Printer FaultRecording Paper Jam Paper Roll EmptyIf You Are Having Difficulty with Your Fax Machine Printing or Receiving FaxesPhone Line or Connections Handling Incoming Calls Sending FaxesFax Machine Hears Voice as CNG Tone For Customer Service14Specifications Power consumption Glossary O S S a R Y Index Remote Codes Changing Visit us on the World Wide Web