Brother FAX 275 If You Are Having Difficulty with Your Fax Machine, Printing or Receiving Faxes

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72	C H A P T E R T H I R T E E N

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line.

Enabling/Disabling Anti-Curl Check Sheet (ACS)

Although the factory setting of Anti-Curl Check Sheet feature is OFF, you can check the status of your fax machine’s Anti-Curl (ACS) feature by printing an Anti-Curl Check Sheet.

Press One Touch key 01 and 05 Check Sheet.

Press One Touch key 01 and 05 printing ACS Check Sheet.

at the same time to print an ACS

at the same time to discontinue

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA) or 1-800-853-6660 (from within Canada).

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the fax machine is in the correct receiving mode for your setup (either FAX or FAX/TEL). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your Telephone Company to check the line.

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Contents FAX 255 FAX If You Need to Call Customer Service Brother on the World Wide Web For Customer ServiceFax-Back System Brother Bulletin BoardOrdering Accessories and Supplies DescriptionIii For USA and CanadaFor USA Only Limitations For Canada Only Vii Viii Table of Contents 4Initial Setup 7Setup Auto Dial Numbers Xii UsingThis Manual Finding InformationFax Tones and Handshake Test Sheet Procedures for USA onlyAbout Fax Machines T R O D U C T I O N Control Panel Overview FAX 255 and FAX2Set Up and Connections Packing List Make sure you have the following itemsLoad the recording paper AssemblyChoosing a Location Limited to Inches 70 mm Connect the handset About Brother PaperAttach the document support Connect the power cordConnect the telephone line Two-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall OutletsTriplex Adapter Multi-Line Connections PBX Sequence Custom Features on Your Phone LineConnecting an External Telephone Answering Device TAD Connections Connecting an External Telephone Outgoing Message OGMFunction Mode User-Friendly ProgrammingAlternating Displays FAX NO. & Start Copy Press CopyFunction Selection Table Function DescriptionSetup Send TEL Service A P T E R T H R E E Getting Started Setting Dialing Mode Tone/PulseSetting Date and Time Enter Timexxxx Setting Station IDEnter Dayxx FAXEntering Text If you want to enter a blank space, press twiceArea CODE908 Setting Up Your Area Code For USA OnlyArea CODE000 Setting Beeper Volume Setting the Handset VolumeMemory Storage Setting the Speaker VolumeSetting the Ring Volume VOL AMPLIFYOFF?Select Answer Mode Basic Receiving OperationsSetting Ring Delay FAX only FAX/TEL Tadanswer Mach ManualRing TIME20 SEC Setting F/T Ring TimeEasy Receive Advanced Receiving Operations Operation from Extension TelephoneFAX RECEIVE*51 For FAX/TEL Mode OnlyRemote ACT.ON? TEL ANSWER#51Polling RXOFF? Setting Up Polling ReceivePolling Enter FAX no Press Start KEYBeforeYou Begin ADF Automatic Document Feeder ResolutionAccepted Other SETTINGS? 1.YES 2.NO ContrastManual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Overseas Mode Overseas ModeDelayed FAX Accepted Other SETTINGS?NEXT-FAX Reservd Next-Fax Reservation For FAX 275 OnlyPress Start KEY Enter FAX no Polled TXOFF? Multiple Resolution TransmissionSetting Up Polling Transmit Insert Document Canceling a Scheduled JobCancel JOB A P T E R S I Storing Numbers for Easy Dialing Storing One Touch Dial NumbersAccess Codes and Credit Card Numbers CHAIN-9 1 201 555Enter & SET Storing Speed Dial NumbersSPEED-DIAL? # Name Enter & SETChanging One Touch and Speed Dial Numbers CHANGE- OR- 2. ExitDialing Options Manual DialingHold One Touch DialingSpeed Dialing Searching Telephone Index PauseTone/Pulse A P T E R E I G H T Custom Features Distinctive RingDISTINCTIVEOFF? DISTINCTIVESET? Registering the Distinctive Ring PatternPrinting Caller IDCaller ID LOG Caller ID LogDialpress Start Caller ID LOG Press Start KEY01MARY Henderson 02TOM Henderson 03ABC Company Viewing the Caller ID Log01MARY Henderson Returning a Call from the LogRegistering a Caller ID Number ChainCopy Functions A P T E R T E N Xmit Report FAX SettingsUser Settings ALL DialTransmission Verification Xmit Report Using the Trans. Verify KeyTo Print a Report StandardTelephone and FCC Notices USA Industry Canada Compliance Statement For Canada Only Important Safety Instructions Do not use this product near waterFrom within Montreal Compilation and Publication Notice TrademarksTroubleshooting COMM.ERROR XX Error MessagesClean UP Scanner Connection FailDisconnected Cover OpenCutter JAM No RESPONSE/BUSY Machine Error Press Stop KEYDocument JAM Not RegisteredRecording Paper Jam Printer FaultScanner Error Paper Roll EmptyPhone Line or Connections If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Sending Faxes Handling Incoming CallsFor Customer Service Fax Machine Hears Voice as CNG Tone14Specifications Power consumption Glossary O S S a R Y Index Remote Codes Changing Visit us on the World Wide Web