Increase revenue by up-selling managed services
Managed business networking ser- vices provide a foundation for selling other bandwidth-intensive managed services, such as off-site storage, backup and disaster recovery. Once enterprise customers recognize the reliability, scalability and security of managed VPN services, you can up-sell managed applications and ser- vices, including managed voice and mobility, collaboration and customer interaction services. By complement- ing and differentiating your offerings with innovative, value-added service bundles, you gain new ways to in- crease revenues and reduce churn.
Alcatel-Lucent’s Managed Communications (MCS) help reinforce your position with enterprise customers by offer- ing on-demand, end-to end, high-value business commu- nication services that optimize enterprise productivity and strengthen customer relations, while reducing costs and providing a competitive edge.
These managed capabilities allow enterprises to focus on business essentials by outsourcing their communications requirements. As a result, you become a strategic partner, helping enterprise customers unify their communications while enhancing customer satisfaction and retention. The Alcatel-Lucent MCS solution is built on a foundation of flexible, scalable, reliable and secure managed business networking services. Additional information is available at: www1.alcatel-lucent.com/mcs
Figure 3. Alcatel-Lucent’s Managed Communications (MCS) Solution
Up-sell high-value managed communications that increase revenue, reduce churn, and strengthen customer relations, while reducing costs and increasing competitiveness
Managed business interaction solution
Contact center
Toll-free/premium rate
Customer self-service
Managed business communication solution
PBX on | One phone, | Multimedia |
mobile | one number | conferencing |
Presence
Managed business networking solution
Application
level QoS
Flexible | Carrier | Network | Service-aware |
business | Ethernet | perimeter | management |
access | and IP VPNs | security | |
Messaging
Help enterprises move to unified communications while maximizing customer satisfaction and retention, with a solution that is built on a foundation of flexible, scalable, reliable and secure managed business networking services
6Alcatel-Lucent Managed Business Networking Solution