Motorola SB4220 manual Troubleshooting, Problem Possible Solutions

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ Glossary License

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your service provider, try pressing the reset button on the rear panel. Resetting the cable modem may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions” on page 37.

Problem	Possible Solutions
Green POWER light is off	Check that the power cord is properly plugged into the electrical outlet and the cable modem.
	Check that the electrical outlet is working.
	If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet.
	Press the Reset button.

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35	SURFboard Cable Modem SB4220 Series User Guide

Home Print Exit

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Contents SURFboard Cable Modem SB4220 Series User Guide Home Print Exit Iii Contents Home Print Exit Introduction EasierTop and Front Panel Key Light FlashingRear Panel Key Item DescriptionBefore You Begin DescriptionPrecautions Always make the wall connection firstSigning Up for Service Computer System Requirements Ethernet CardInstallation and Configuration Overview Hand-tighten the connectors to avoid damaging them Cabling and Startup for a Single UserCabling and Startup for a Single User Setting Up a USB Driver Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Select The updated driver... and click Next Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Cabling for Multiple Users Ethernet and USBEthernet Cabling for Multiple UsersTroubleshooting Problem Possible SolutionsCannot send or receive data Front-Panel Lights and Error Conditions Removing the USB Driver from Windows 98 or Me Click the Motorola SurfBoard USB Cable ModemRemoving the USB Driver from Windows 98 or Me Disconnect the USB cable from your PC or cable modemFAQ Glossary License FAQ Glossary License Click Settings Removing the USB Driver from WindowsRemoving the USB Driver from Windows FAQ Glossary License FAQ Glossary License Click Remove Driver Removing the USB Driver from Windows XP Removing the USB Driver from Windows XP FAQ Glossary License FAQ Glossary License FAQ Glossary License FAQ Glossary License Click Remove Driver Contact Us Frequently Asked Questions What is high-speed cable Internet access?Do I need to change my Internet service provider ISP? Glossary Coaxial cableTCP/IP Software License SURFboard Cable ModemsHome Print Exit Government Restricted Rights