Motorola SB4220 manual Do I need to change my Internet service provider ISP?

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

QIf I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

QI have more than one computer. Do I need more than one SURFboard cable modem?

ANo, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.

QDo I need to change my Internet service provider (ISP)?

ACurrently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.

QDo I need to subscribe to cable TV to get cable Internet access?

ANo, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information.

QWhat type of technical support is available?

AFor questions about your Internet service, connection, or cable modem, call your cable service provider.

QWhat do I do if my SURFboard cable modem stops working?

A“Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider.

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SURFboard Cable Modem SB4220 Series User Guide

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Contents SURFboard Cable Modem SB4220 Series User Guide Home Print Exit Iii Contents Home Print Exit Easier IntroductionKey Light Flashing Top and Front PanelKey Item Description Rear PanelDescription Before You BeginAlways make the wall connection first PrecautionsSigning Up for Service Ethernet Card Computer System RequirementsInstallation and Configuration Overview Cabling and Startup for a Single User Hand-tighten the connectors to avoid damaging themCabling and Startup for a Single User Setting Up a USB Driver Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Select The updated driver... and click Next Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Ethernet and USB Cabling for Multiple UsersCabling for Multiple Users EthernetProblem Possible Solutions TroubleshootingCannot send or receive data Front-Panel Lights and Error Conditions Click the Motorola SurfBoard USB Cable Modem Removing the USB Driver from Windows 98 or MeDisconnect the USB cable from your PC or cable modem Removing the USB Driver from Windows 98 or MeFAQ Glossary License FAQ Glossary License Removing the USB Driver from Windows Click SettingsRemoving the USB Driver from Windows FAQ Glossary License FAQ Glossary License Click Remove Driver Removing the USB Driver from Windows XP Removing the USB Driver from Windows XP FAQ Glossary License FAQ Glossary License FAQ Glossary License FAQ Glossary License Click Remove Driver Contact Us What is high-speed cable Internet access? Frequently Asked QuestionsDo I need to change my Internet service provider ISP? Coaxial cable GlossaryTCP/IP SURFboard Cable Modems Software LicenseHome Print Exit Government Restricted Rights