Frequently Asked Questions

Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

Here are answers to questions our customers frequently ask.

QWhat is high-speed cable Internet access?

ACable Internet access uses cable television wires instead of telephone lines to connect to the Internet. It is extremely fast and affordable and does not tie up telephone lines for incoming or outgoing calls and faxes.

QHow fast are cable modems?

ACable modems offer Internet access at speeds up to 100 times faster than a traditional phone modem. You can experience speeds of over 1,000 Kbps. Due to network condition such as traffic volume and the speed of the sites you visit, actual speed may vary. Many network and other factors can affect download speeds.

QCan I still watch cable TV while using my cable modem?

AYes, your cable TV line can carry the TV signal while you send and receive information on the Internet.

QWhat are CableLabs Certified, DOCSIS and Euro-DOCSIS?

ACableLabs® Certified™, DOCSIS™, and Euro-DOCSIS™are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified.

SURFboard Cable Modem User Guide

Home Print Exit

SURFboard Cable Modem specifications

The Motorola SURFboard Cable Modem represents a crucial upgrade in home connectivity, designed to meet the demands of modern internet usage. It supports high-speed internet access through a cable connection, making it an essential component for users seeking reliable performance for activities such as streaming, gaming, and remote work.

One of the standout features of the Motorola SURFboard Cable Modem is its support for DOCSIS 3.0 technology. This standard enables multichannel data transmission, significantly increasing the potential bandwidth available to users. With this technology, the modem can achieve download speeds exceeding 1 Gbps, depending on the service provider and plan. This capability ensures smooth streaming of high-definition content and minimal lag during online gaming, providing an exceptional user experience.

The modem also comes equipped with a robust processor and ample memory, fostering efficient data handling and reducing latency. This efficiency is critical for households with multiple devices connected simultaneously, as it ensures all users can enjoy high-speed internet without interruption.

Another noteworthy characteristic is its compatibility with major cable providers, including Comcast Xfinity, Spectrum, and Cox. This versatility allows users to easily integrate the modem into their existing internet service without the need for additional equipment rentals from the ISP, leading to long-term cost savings.

The SURFboard Cable Modem is designed with user-friendliness in mind. It features a streamlined setup process that can be completed in minutes. The device also includes a built-in Ethernet port, allowing users to connect directly to a router or device for a wired connection, which can offer enhanced stability compared to Wi-Fi.

Furthermore, the modem is equipped with status LEDs that provide real-time feedback on connectivity and operational status, making it easier for users to troubleshoot any issues.

In terms of form factor, the Motorola SURFboard boasts a compact design that can be discreetly placed in any home or office environment. This aesthetic, combined with its powerful performance, makes it a highly recommended choice among consumers looking to elevate their internet experience.

Overall, the Motorola SURFboard Cable Modem blends advanced technology, user-centric design, and exceptional performance, making it an excellent choice for anyone seeking a reliable high-speed internet solution.