Motorola SURFboard Cable Modem manual Do I need to change my Internet service provider ISP?

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Introduction

Before You Begin

Installation & Configuration

Troubleshooting

FAQ

Glossary License

QIf I have a cable modem, can I still use my old 28.8 Kbps or 56 Kbps modem?

AYes! Although once you’ve experienced the speed of cable Internet access, you’ll never again want to wait for traditional dial-up services.

QI have more than one computer. Do I need more than one SURFboard cable modem?

ANo, not if your computers are connected on a network. The SURFboard cable modem supports current Internet connection sharing technologies to enable you to connect up to 32 PCs to the Internet using a single cable modem.

QDo I need to change my Internet service provider (ISP)?

ACurrently, most Internet service providers do not provide cable Internet access. Contact your cable company for your specific information.

QDo I need to subscribe to cable TV to get cable Internet access?

ANo, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own cable modem. Check with your local cable company for specific information.

QWhat type of technical support is available?

AFor questions about your Internet service, connection, or cable modem, call your cable service provider.

QWhat do I do if my SURFboard cable modem stops working?

A“Troubleshooting” on page 35 provides tips to diagnose problems and simple solutions. If you continue to have problems, call your cable service provider.

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SURFboard Cable Modem User Guide

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Contents SURFboard Cable Modem User Guide Home Print Exit Iii Contents Home Print Exit Easier IntroductionKey Light Flashing Top and Front PanelKey Item Description Rear PanelDescription Before You BeginAlways make the wall connection first PrecautionsSigning Up for Service Ethernet Card Computer System RequirementsInstallation and Configuration Overview Cabling and Startup for a Single User Hand-tighten the connectors to avoid damaging themCabling and Startup for a Single User Setting Up a USB Driver Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Select The updated driver... and click Next Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Setting Up a USB Driver in Windows Me Setting Up a USB Driver in Windows XP Configuring TCP/IP Configuring TCP/IP in Windows 95, 98, or Me Configuring TCP/IP in Windows 95, 98, or Me Click Obtain an IP address automatically Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Configuring TCP/IP in Windows 2000 or XP Verifying the IP Address in Windows 95, 98, or Me Verifying the IP Address in Windows 2000 or XP Verifying the IP Address in Windows 2000 or XP Ethernet and USB Cabling for Multiple UsersCabling for Multiple Users EthernetProblem Possible Solutions TroubleshootingCannot send or receive data Front-Panel Lights and Error Conditions Click the Motorola SurfBoard USB Cable Modem Removing the USB Driver from Windows 98 or MeRemoving the USB Driver from Windows 98 or Me FAQ Glossary License FAQ Glossary License Removing the USB Driver from Windows Click SettingsRemoving the USB Driver from Windows FAQ Glossary License FAQ Glossary License Click Remove Driver Removing the USB Driver from Windows XP Removing the USB Driver from Windows XP FAQ Glossary License FAQ Glossary License FAQ Glossary License FAQ Glossary License Click Remove Driver Contact Us What is high-speed cable Internet access? Frequently Asked QuestionsDo I need to change my Internet service provider ISP? Coaxial cable GlossaryTCP/IP SURFboard Cable Modems Software LicenseHome Print Exit Government Restricted Rights

SURFboard Cable Modem specifications

The Motorola SURFboard Cable Modem represents a crucial upgrade in home connectivity, designed to meet the demands of modern internet usage. It supports high-speed internet access through a cable connection, making it an essential component for users seeking reliable performance for activities such as streaming, gaming, and remote work.

One of the standout features of the Motorola SURFboard Cable Modem is its support for DOCSIS 3.0 technology. This standard enables multichannel data transmission, significantly increasing the potential bandwidth available to users. With this technology, the modem can achieve download speeds exceeding 1 Gbps, depending on the service provider and plan. This capability ensures smooth streaming of high-definition content and minimal lag during online gaming, providing an exceptional user experience.

The modem also comes equipped with a robust processor and ample memory, fostering efficient data handling and reducing latency. This efficiency is critical for households with multiple devices connected simultaneously, as it ensures all users can enjoy high-speed internet without interruption.

Another noteworthy characteristic is its compatibility with major cable providers, including Comcast Xfinity, Spectrum, and Cox. This versatility allows users to easily integrate the modem into their existing internet service without the need for additional equipment rentals from the ISP, leading to long-term cost savings.

The SURFboard Cable Modem is designed with user-friendliness in mind. It features a streamlined setup process that can be completed in minutes. The device also includes a built-in Ethernet port, allowing users to connect directly to a router or device for a wired connection, which can offer enhanced stability compared to Wi-Fi.

Furthermore, the modem is equipped with status LEDs that provide real-time feedback on connectivity and operational status, making it easier for users to troubleshoot any issues.

In terms of form factor, the Motorola SURFboard boasts a compact design that can be discreetly placed in any home or office environment. This aesthetic, combined with its powerful performance, makes it a highly recommended choice among consumers looking to elevate their internet experience.

Overall, the Motorola SURFboard Cable Modem blends advanced technology, user-centric design, and exceptional performance, making it an excellent choice for anyone seeking a reliable high-speed internet solution.
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