TROUBLESHOOTING AND SUPPORT RESOURCES
PROBLEM POSSIBLE SOLUTION
I cannot access my 1. Check all connections. Make sure the cable line is securely connected to
email or Internet |
| the cable jack on the back of the modem. Verify that the RJ 45 cable is |
service. |
| securely plugged into both the modem and your network interface card. |
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| Make sure your power supply is properly plugged into both the modem |
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| and a wall outlet or surge protector. If your cable modem is properly |
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| connected, the “Cable Modem Power”, “Cable Modem Status”, and |
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| “PC Link Status” indicator lights on the front of the modem should all |
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| be a solid color. |
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| 2. Call your cable service provider to verify that their service is |
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| This modem is designed for use with |
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| 3. Your network interface card may be malfunctioning. Refer to its |
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| documentation for troubleshooting information. |
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| 4. You may not have installed TCP/IP properly or the TCP/IP parameters |
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| provided by your cable company may not be correct for your computer. |
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The Cable Status |
| The signal from your cable company’s equipment may be too weak or the |
LED never stops |
| cable line may not be properly attached to the modem. If the cable line is |
blinking. |
| properly connected to the modem, call your cable company to verify |
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| whether or not a weak signal may be the problem. |
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