3Com 2940, 2941 manual If You Are Still Having Problems, If You Need to Return the Modem to Us

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TROUBLESHOOTING AND SUPPORT RESOURCES

90-Day Free Installation Support

3Com offers free 90 day installation support for this product. Please call the following toll-free number.

90-Day Free Installation Support

888-877-5040

After the 90 day limit, refer to our pay- per-call options below.

Technical Support Hotline Technical questions about 3Com U.S. Robotics modems can also be answered by technical support representatives. The hotline is a toll call.

Hotline 847-262-2550 (Hours: 8:00 am - 6:00 pm CST)

If You Are Still Having

Problems

∙Review this manual.

∙Call or visit your modem dealer. They may be able to assist you.

∙If your dealer can't help you, contact 3Com Customer Support. When you call, specify your modem’s serial number (found on the modem and on the outside of the box) and the software being used.

If You Need to Return the Modem to Us

Contact 3Com Customer Support. If the support representative determines that you need to return the modem, you will receive an SRO (Service Repair Order) number. You must have an SRO number before returning

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Contents Page Table of Contents Regulatory Information and Limited Warranty Introduction Cable Modem FeaturesIntroduction Contacting Your Local Cable Company Before YOU BeginBefore YOU Begin Included Preparing Your WorkspaceYou Will Need These Items Not Included Configuring the TCP/IP Protocol on a Windows PCAdd Configuring the TCP/IP Protocol on a Macintosh PC Before YOU Begin Before YOU Begin Wall-Mount Installation Hardware and Software InstallationHardware and Software Installation OfficeConnect Stacking Installation Desktop InstallationHardware and Software Installation Connecting the Cable Modem to Your Computer Hardware and Software Installation Serial Catv Installing the Cable Connections CD-ROM Cable Modem Operation LED State Repeating Description Cable Modem Operation Cable Modem Operation Troubleshooting and Support Resources Problem Support Resources If You Need to Return the Modem to Us If You Are Still Having ProblemsDay Free Installation Support Troubleshooting and Support Resources Troubleshooting and Support Resources Manufacturer’s Declaration of Conformity Performance SpecificationsIndustry Canada IC Export NoticesLicense Agreement Radio and Television Interference UL Listing/CUL ListingHow to Identify and Resolve Radio- TV Interference Problems 3Com Corporation Limited WarrantyRegulatory Information and Limited Warranty Regulatory Information and Limited Warranty Regulatory Information and Limited Warranty Regulatory Information and Limited Warranty Provided Herein Shall Fail of ITS Essential Purpose