3Com XL PCI manual Troubleshooting, Status LEDs

Page 31

4 TROUBLESHOOTING

This chapter explains how to isolate and solve NIC problems, including the following topics:

■Status LEDs

■3Com NIC Diagnostics program

■Accessing the 3C905B-TX Help system

■3Com support services

■Removing the 3C905B-TX software

■Checking Remote Wake-Up

■Crossover cable troubleshooting tips

■Frequently Asked Questions

■Accessing the 3Com World Wide Web page

The 3Com World Wide Web site offers the latest drivers, troubleshooting information, and software updates in the Support area. To access the Web site, enter the 3Com URL address into your Internet browser:

http://infodeli.3com.com/infodeli/swlib/n_i_c.htm/

Status LEDs

Before the LEDs can be used for troubleshooting, the NIC must be connected to the network (Chapter 2) and the network driver must be installed (Chapter 3).

The 3C905B-TX NIC has three status LEDs, as shown in Figure 4-1 and described in Table 4-1.

Image 31

Contents PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables Finding Speciﬁc Information in This Guide About this GuideIf you are looking for Turn to Icon Description ConventionsConvention Description 13C905B-TX NIC IntroductionIndustry-Leading Performance DynamicAccess SoftwarePC and Server Requirements Installation and ConﬁgurationRemote Wake-up 10/100 Mbps Support3C905B-TX NIC How Do I Install the 3C905B-TX NIC?Installing the NIC 1Inserting the NIC Secure the NIC with the screw you removed earlier2Connecting the Network Cable to the RJ-45 Port Connecting to the NetworkReconnect all cables and replace the PC cover Connecting the Remote Wake-up CableWindows InstallingIf Windows prompts you to reboot, click No Network components should now include Click the Device Manager tab Conﬁrming InstallationClick OK Click YesWindows NT Version Windows NTUpdating the Network Driver Installing the Network Driver Click UpdateClick Cancel Network Settings window, click CloseClick Continue Running the AutoLink Program Run the Install program. Enter ainstallNetWare for Windows 3.1x, Windows for Workgroups, and DOS AutoLink RequirementsNetWare Version Installing the Novell NetWare Server DriverMultiple NICs Press Enter to continue the server installationAt the A\ prompt, enter nwserver Network Text File Name Network Driver Name Operating System Supported Network DriversStatus LEDs TroubleshootingDescription Flashing Steady Off 3Com NIC Diagnostics ProgramSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Help Accessing the 3C905B-TX Help SystemRunning the NIC Self-Test Select 3Com NIC Utilities Select 3Com NIC DiagnosticsEeprom Fifo On both PCs Running the Echo Test43Com NIC Diagnostics Program Support Screen 3Com Support ServicesGenerating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Windows Control Panel, select Add/Remove Programs Removing the 3C905B-TX NIC Pace and 3NICDIAGS SoftwareChecking the Remote Wake-up Function Windows 95 and Windows NTVerify the driver version 3Com DOS Diagnostic ProgramRemove the PC cover and check the Remote Wake-Up connection Connect a straight-through cable from the PC to the hub Crossover Cable Troubleshooting TipsTroubleshooting Hubs with Crossover Cable Question Answer Frequently Asked QuestionsAdd/Remove Programs Question Answer QuestionAnswer What is a Magic Packet?Accessing the 3Com World Wide Web Page Conﬁguration Settings Changing ConfigurationOption Default Setting Available Settings Changing Conﬁguration Settings Displaying Conﬁguration SettingsClick NIC Details to display the NIC Details screen Changing Conﬁguration Settings Selecting Pace Applications Changing Pace ConﬁgurationSelect the protocol that the application uses Changing Pace Ranges and ProtocolsSetting Fast IP Using the DOS Conﬁguration ProgramPace Advanced Options Speciﬁcations SpecificationsFigure A-1RJ-45 Connector Pin Assignments RJ-45 Connector Pin AssignmentsSupport from Your Network Supplier Online Technical ServicesCountry Data Rate Telephone Number 3Com Bulletin Board ServiceAccess by Analog Modem World Wide Web SiteCountry Telephone Number 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654Page Full scatter gather DynamicAccess softwareGlossary DRMONPace technology Inﬁnite burstingNetwork interface card NIC 10/100 auto-negotiation NWayNumbers IndexNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity