3Com XL PCI manual 3Com DOS Diagnostic Program, Verify the driver version

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4-12CHAPTER 4: TROUBLESHOOTING

2Verify the driver version.

The driver must be at least version 2.23.40. a Click Properties.

b Click the Version tab.

cCheck the EL90X.SYS driver version.

If the version is lower than 3.1, download an updated version of the driver from the 3Com Web site:

http://www.3com.com/

3If the version of the driver is up to date, the keywords are enabled, and the PC still does not wake up, check the BIOS.

a Boot the PC and enter the BIOS.

b Locate the Wake-Up on PME signal or Wake-Up on LAN event setting.

cVerify that the setting is enabled.

If you experience difﬁculties locating these settings, consult the reference manual for your PC, or contact your PC vendor.

4Remove the PC cover and check the Remote Wake-Up connection.

Verify that the Remote Wake-Up cable is plugged in to the NIC as well as to the motherboard. Unplug and reinsert the cable if necessary.

5If the NIC still does not wake up, install a known good working Remote Wake-Up NIC and the Remote Wake-Up cable in the PC and recheck the PC.

If the PC works, contact your network vendor for a replacement of the 3Com NIC. After you verify with a known good working NIC that the PC still does not wake up, there may be a problem with the motherboard. Contact your PC vendor.

3Com DOS Diagnostic Program

For information about running the 3Com DOS diagnostic program, see the INSTRUCT.TXT text ﬁle in the HELP directory on EtherDisk Diskette #1.

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Contents PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables About this Guide Finding Speciﬁc Information in This GuideIf you are looking for Turn to Conventions Icon DescriptionConvention Description Introduction 13C905B-TX NICDynamicAccess Software Industry-Leading Performance10/100 Mbps Support Installation and ConﬁgurationRemote Wake-up PC and Server RequirementsHow Do I Install the 3C905B-TX NIC? 3C905B-TX NICInstalling the NIC Secure the NIC with the screw you removed earlier 1Inserting the NICConnecting to the Network 2Connecting the Network Cable to the RJ-45 PortConnecting the Remote Wake-up Cable Reconnect all cables and replace the PC coverInstalling WindowsIf Windows prompts you to reboot, click No Network components should now include Click Yes Conﬁrming InstallationClick OK Click the Device Manager tabWindows NT Windows NT VersionUpdating the Network Driver Click Update Installing the Network DriverNetwork Settings window, click Close Click CancelClick Continue AutoLink Requirements Run the Install program. Enter ainstallNetWare for Windows 3.1x, Windows for Workgroups, and DOS Running the AutoLink ProgramInstalling the Novell NetWare Server Driver NetWare VersionPress Enter to continue the server installation Multiple NICsAt the A\ prompt, enter nwserver Supported Network Drivers Network Text File Name Network Driver Name Operating SystemTroubleshooting Status LEDs3Com NIC Diagnostics Program Description Flashing Steady OffAccessing the 3C905B-TX Help System Select 3Com NIC Utilities Select 3Com NIC Diagnostics HelpSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Running the NIC Self-TestEeprom Fifo Running the Echo Test On both PCs3Com Support Services 43Com NIC Diagnostics Program Support ScreenGenerating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Windows 95 and Windows NT Removing the 3C905B-TX NIC Pace and 3NICDIAGS SoftwareChecking the Remote Wake-up Function Windows Control Panel, select Add/Remove Programs3Com DOS Diagnostic Program Verify the driver versionRemove the PC cover and check the Remote Wake-Up connection Crossover Cable Troubleshooting Tips Connect a straight-through cable from the PC to the hubTroubleshooting Hubs with Crossover Cable Frequently Asked Questions Question AnswerAdd/Remove Programs Question Answer What is a Magic Packet? QuestionAnswerAccessing the 3Com World Wide Web Page Changing Configuration Conﬁguration SettingsOption Default Setting Available Settings Displaying Conﬁguration Settings Changing Conﬁguration SettingsClick NIC Details to display the NIC Details screen Changing Conﬁguration Settings Changing Pace Conﬁguration Selecting Pace ApplicationsChanging Pace Ranges and Protocols Select the protocol that the application usesUsing the DOS Conﬁguration Program Setting Fast IPPace Advanced Options Specifications SpeciﬁcationsRJ-45 Connector Pin Assignments Figure A-1RJ-45 Connector Pin AssignmentsOnline Technical Services Support from Your Network SupplierWorld Wide Web Site 3Com Bulletin Board ServiceAccess by Analog Modem Country Data Rate Telephone Number408 654 3ComFacts Automated Fax ServiceAccess by Digital Modem Country Telephone NumberPage DRMON DynamicAccess softwareGlossary Full scatter gather10/100 auto-negotiation NWay Inﬁnite burstingNetwork interface card NIC Pace technologyIndex NumbersNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity