3Com XL PCI manual Support from Your Network Supplier, Online Technical Services

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B	TECHNICAL SUPPORT

Support from Your Network Supplier

If additional assistance is required, contact your supplier for support and service of your 3Com network interface card. When you contact your supplier for assistance, have the following information ready:

■Diagnostic error messages

■A list of system hardware and software, including revision levels

■Details about recent conﬁguration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site.

Online Technical Services

3Com offers worldwide product support 24 hours a day,

7 days a week, through the following online systems:

■World Wide Web site

■3Com Bulletin Board Service (3ComBBS)

■3ComFactsSM automated fax service

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Contents PCI 10/100BASE-TX 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Troubleshooting Specifications Page Figures Tables If you are looking for Turn to About this GuideFinding Speciﬁc Information in This Guide Convention Description ConventionsIcon Description 13C905B-TX NIC IntroductionIndustry-Leading Performance DynamicAccess SoftwarePC and Server Requirements Installation and ConﬁgurationRemote Wake-up 10/100 Mbps Support3C905B-TX NIC How Do I Install the 3C905B-TX NIC?Installing the NIC 1Inserting the NIC Secure the NIC with the screw you removed earlier2Connecting the Network Cable to the RJ-45 Port Connecting to the NetworkReconnect all cables and replace the PC cover Connecting the Remote Wake-up CableWindows InstallingIf Windows prompts you to reboot, click No Network components should now include Click the Device Manager tab Conﬁrming InstallationClick OK Click YesUpdating the Network Driver Windows NTWindows NT Version Installing the Network Driver Click UpdateClick Cancel Network Settings window, click CloseClick Continue Running the AutoLink Program Run the Install program. Enter ainstallNetWare for Windows 3.1x, Windows for Workgroups, and DOS AutoLink RequirementsNetWare Version Installing the Novell NetWare Server DriverAt the A\ prompt, enter nwserver Press Enter to continue the server installationMultiple NICs Network Text File Name Network Driver Name Operating System Supported Network DriversStatus LEDs TroubleshootingDescription Flashing Steady Off 3Com NIC Diagnostics ProgramSelect 3Com NIC Utilities Select 3Com NIC Diagnostics Help Accessing the 3C905B-TX Help SystemRunning the NIC Self-Test Select 3Com NIC Utilities Select 3Com NIC DiagnosticsEeprom Fifo On both PCs Running the Echo Test43Com NIC Diagnostics Program Support Screen 3Com Support ServicesGenerating a Problem Report 5Problem Report Main Screen To exit the program, click Cancel Windows Control Panel, select Add/Remove Programs Removing the 3C905B-TX NIC Pace and 3NICDIAGS SoftwareChecking the Remote Wake-up Function Windows 95 and Windows NTRemove the PC cover and check the Remote Wake-Up connection 3Com DOS Diagnostic ProgramVerify the driver version Connect a straight-through cable from the PC to the hub Crossover Cable Troubleshooting TipsTroubleshooting Hubs with Crossover Cable Question Answer Frequently Asked QuestionsAdd/Remove Programs Question Answer QuestionAnswer What is a Magic Packet?Accessing the 3Com World Wide Web Page Option Default Setting Available Settings Changing ConfigurationConﬁguration Settings Click NIC Details to display the NIC Details screen Displaying Conﬁguration SettingsChanging Conﬁguration Settings Changing Conﬁguration Settings Selecting Pace Applications Changing Pace ConﬁgurationSelect the protocol that the application uses Changing Pace Ranges and ProtocolsPace Advanced Options Using the DOS Conﬁguration ProgramSetting Fast IP Speciﬁcations SpecificationsFigure A-1RJ-45 Connector Pin Assignments RJ-45 Connector Pin AssignmentsSupport from Your Network Supplier Online Technical ServicesCountry Data Rate Telephone Number 3Com Bulletin Board ServiceAccess by Analog Modem World Wide Web SiteCountry Telephone Number 3ComFacts Automated Fax ServiceAccess by Digital Modem 408 654Page Full scatter gather DynamicAccess softwareGlossary DRMONPace technology Inﬁnite burstingNetwork interface card NIC 10/100 auto-negotiation NWayNumbers IndexNIC Index Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity