Apex Digital model 140DX Getting HELP, SERVICE, and Information, IBM Personal Computing Web sites

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C O N T E N T S Apex OutLook 140DX/180DX Switch User Guide

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GETTING HELP, SERVICE, AND INFORMATION

Getting help, service, and information

If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you.

With the original purchase of an IBM hardware product, you have access to extensive support coverage. During the IBM hardware product warranty period, you may call the IBM Personal Computer HelpCenter (1-800-

772-2227 in the U.S.) for hardware product assistance covered under the terms of the IBM Statement of Limited Warranty.

The following services are available during the warranty period:

•Problem Determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.

•IBM Hardware Repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.

•Engineering Change Management - Occasionally, there might be changes that are required after a product has been sold. IBM or your reseller, if authorized by IBM, will make Engineering Changes (ECs) available that apply to your hardware.

Be sure to retain your proof of purchase to obtain warranty service. Refer to the IBM hardware warranty for a full explanation of IBM’s warranty terms.

Please have the following information ready when you call:

•Machine type and model

•Serial numbers of your IBM hardware products

•Description of the problem

•Exact wording of any error messages

•Hardware and software configuration information

On the World Wide Web, the IBM Personal Computing Web site has up-to-date information about IBM Personal Computer products and support.

Some helpful addresses are:

Table 1. IBM Personal Computing Web sites

World Wide Web site URL Description

http://www.ibm.com

Main IBM home page

http://www.ibm.com/pc

IBM Personal Computing

http://www.ibm.com/pc/support

IBM Personal Computing Support

http://www.ibm.com/pc/us/accessories

Options by IBM (U.S.)

http://www.ibm.com/pc/us/netfinity

IBM Netfinity Servers (U.S.)

http://www.ibm.com/pc/techconnect

IBM TechConnect

You can select a country-specific Web site from these pages.

If you select Profile from the support page, you can create a customized support page that is specific to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints and Tips, and Downloadable Files. You will have the information you need, all in one place. In addition, you can choose to receive e-mail notifications whenever new informa- tion becomes available about your registered products. You can also access online support forums, which are community sites monitored by IBM support staff.

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Contents OutLook Switch User Guide USA Safety Safety IBM Personal Computing Web sites Getting HELP, SERVICE, and InformationContents Updating the Firmware Product Overview OverviewFeatures FeaturesHYDR-002.EPS QUICK2START To Setup an 8-Port Switch Connect consoles to switch Power UP Your Switch System Rack Installation InstallationCable Lengths Using Locking Cable ConnectorsTo properly disconnect the keyboard or mouse cable Disconnecting CablesDisconnecting Cables Connecting the Keyboard Cable in the Proper Sequence Connecting CablesConnecting Cables Statement Connecting the Cables Starting the Switch BOX Starting the Switch BOXPowering UP the System To power up the systemStarting the Computers Configuring the Switch BOXStarting the Computers Resetting the Unit Unattended RebootUnattended Reboot Making Connections Under Power Making Connections Under PowerAlternative Configurations Alternative ConfigurationsTiered Switch Configuration Primary SecondaryConnecting Tiers while the System is Powered Up Oscar Selection Screen Launching OscarOscar Selection Screen Oscar Status Port Symbols Oscar Status Port SymbolsCommand Summary Command SummaryExiting Oscar Oscar Advanced Menu ScreenOpening Oscar Advanced Menus Selecting Computers Selecting ComputersSwitching Tiered Systems Switching Tiered SystemsTo assign unique names to computers Assigning Unique Names to ComputersAssigning Unique Names to Computers I N G O S C a R Apex OutLook 140DX/180DX Switch User Guide To change menu attributes Changing Menu AttributesChanging Menu Attributes Screen Appearance Settings To change status flag attributes Changing Status Flag AttributesChanging Status Flag Attributes Flag Appearance Settings Values and Effects of Settings on Flag AppearanceScanning the Computers Canceling scan modeScanning the Computers Setting a custom scan pattern To set a custom scan pattern Scanning the Computers To broadcast to selected computers Broadcasting CommandsBroadcasting Commands Broadcasting to Tiered Configurations To turn off the broadcast modeTo broadcast to tiered configurations To turn off broadcast mode for a tiered configura- tion Securing Server Access Securing Server AccessSecurity Configuration Settings Turning off the Screen Saver To turn off the screen saver Securing Server Access Displaying Version Information To display version information and device settingsDisplaying Version Information To save the hardware settings Saving the Hardware SettingsSaving the Hardware Settings To reset the mouse and keyboard values Resetting the Mouse and KeyboardResetting the Mouse and Keyboard To assign a device type Assigning Specific Device TypesAssigning Specific Device Types Capturing the Screen To capture the screen using the Print Screen keyUpdating the Firmware Updating FirmwareTo update firmware Troubleshooting Replace the console keyboard EffectCaps LOCK+SHIFT+CONTROL+ALT Mouse cable Check for loose mouse cable Switch selects Firmware Appendix SpecificationsEuropean Union EMC Directive conformance statement Regulatory Compliance NoticesP e n d i General Requirements Power Cord SET RequirementsCountry-Specific Requirements Apex OutLook 140DX/180DX Switch User Guide
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