Casio ACS V6000 manual Appendix B Technical Support, To resolve an issue

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Appendices 52

Appendix B: Technical Support

Our Technical Support staff is ready to assist you with any installation or operational issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.Visit www.avocent.com/support and use one of the following resources: Search the knowledge base or use the online service request

-or-

Select Technical Support Contacts to find the Avocent Technical Support location nearest you.

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Contents ACS Page ACS B L E of C on TE N TS Iii ACS v6000 Installation/Administration/User Guide Access options Features and BenefitsWeb Manager IPv4 and IPv6 supportFlexible users and groups Security AuthenticationVPN based on IPSec with NAT traversal Packet filteringAuto discovery Data logging, notifications, alarms and data bufferingACS v6000 virtual console server requirements To create the virtual machine using the vSphere clientPage Using Telnet or SSH # telnet hostname IPaddress To use Telnet to connect to a device through a serial portTo close a Telnet session To use SSH to connect to a device through a serial portTo close an SSH session ACS v6000 Installation/Administration/User Guide To log into the web manager Web Manager Overview for AdministratorsWizard Mode Wizard Screen To configure network parameters To configure licensesTo configure Ports Access Expert ModeTo configure users and change the default user passwords To view and connect to devices using the web managerSystem Tools SystemSecurity profiles To configure the Security Profile To configure DSView 3 software security settingsSelect System Security Security Profile Help and Language Date and TimeVM Settings InformationUsage To configure a vCenter To add an association by DatacenterVCenter To power control targets using the web manager NetworkLicense To configure a network device SettingsDevices IPv4 and IPv6 static routesHosts Configuring the firewallFirewall To add a hostTo add a chain Protocol optionsIPSecVPN To change the policy for a default chainTo add a rule To edit a rulePayload or AH Authentication Header Snmp Configuration To configure SnmpClick Network Snmp Ports To enable or disable one or more serial portsSerial ports Select Ports Serial PortsCAS Ctrl-X Parameter Description To copy/clone the configuration of one port to other ports CAS ProfileAuto discovery To configure the input/output strings used by auto answer Select Probe Strings or Match StringsSelect Ports CAS Profile Auto Answer To configure a pool of CAS ports Pool of CAS portsClick Ports Pool of CAS Ports Pool of CAS Ports Parameters Parameter Description AuthenticationAuthentication servers Appliance authenticationTo set authentication for the console server To configure a Radius authentication serverSelect Authentication Authentication Servers TACACS+ To configure a TACACS+ authentication serverTo configure an Ldapsad authentication server Select Authentication Authentication Servers LdapsadTo configure an NIS authentication server To configure a Kerberos authentication serverTo configure a DSView authentication server Users Accounts and User GroupsTo add new users Local accountsClick Users Local Accounts Password Rules To configure password rulesAdmin group User groupsTo view admin Appliance Access Rights Shell-login-profile Appliance-admin groupUser group Managing user groupsTo configure a login profile for a user group Check the Enable Log-In Profile boxTo remove members from a user group To assign appliance access rights for custom user groups To add access to serial ports for a user groupTo configure a group in a Radius authentication server To configure a group in a TACACS+ authentication serverEvent Notifications Event ListEvent Destinations To configure Data Buffering Data BufferingSelect Events and Logs Data Buffering Active Sessions To configure Appliance LoggingMonitoring Appliance LoggingTo change your own password Change PasswordSelect Change Password Web Manager Overview for Regular UsersACS v6000 Installation/Administration/User Guide Configuration Appendix a BootP Configuration RetrievalAppendix B Technical Support To resolve an issueFor Technical Support