Samsung ML-1860, 1865 manual Common Windows problems, Common Linux problems

	Condition	Suggested Solutions
Character Voids		Character voids are white areas within parts of
		characters that should be solid black:
	A	• If you are using transparencies, try another
		type of transparency. Because of the
		composition of transparencies, some
		character voids are normal.
		• You may be printing on the wrong surface of
		the paper. Remove the paper and turn it
		over.
		• The paper may not meet paper
		specifications. (See "Print media
		specifications" on page 62.)
Horizontal stripes		If horizontally aligned black streaks or smears
		appear:
	A a B b C	• The toner cartridge may be installed
	A a B b C	improperly. Remove the cartridge and
		reinsert it.
	A a B b C	• The toner cartridge may be defective.
		Remove the toner cartridge and install a new
	A a B b C
		one. (See "Replacing the toner cartridge" on
	A a B b C	page 58.)
		• If the problem persists, the machine may
		require repair. Contact a service
		representative.
Curl		If the printed paper is curled or paper does not
		feed into the machine:

•Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.

•Change the printer option and try again. Go to Printing Preferences, click Paper tab,

	and set type to Thin. (See "Opening printing
	preferences" on page 34.)
Common Windows problems
Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the startup group, then restart
during installation.	Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred” messages	printing. If the message appears in ready mode
appear.	or after printing has been completed, check the
	connection and/or whether an error has
	occurred.

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Common Linux problems

condition	Suggested solutions
The machine does	• Check if the printer driver is installed in your
not print.	system. Open the Unified Driver Configurator
	and switch to the Printers tab in Printers
	configuration window to look at the list of
	available machines. Make sure that your
	machine is displayed on the list. If not, open
	Add new printer wizard to set up your
	device.
	• Check if the machine is started. Open
	Printers configuration and select your
	machine on the printers list. Look at the
	description in the Selected printer pane. If its
	status contains Stopped string, press the
	Start button. After that normal operation of
	the machine should be restored. The
	“stopped” status might be activated when
	some problems in printing occur.
	• Check if your application is not using a special
	print option such as “-oraw”. If “-oraw” is
	specified in the command line parameter,
	then remove it to print properly. For Gimp
	front-end, select “print” -> “Setup printer” and
	edit the command line parameter.
The machine does	It is a known problem that occurs when a color
not print whole	machine is used on version 8.51 or earlier of
pages, and output is	Ghostscript, 64-bit Linux OS, and has been
printed on half the	reported to bugs.ghostscript.com as Ghostscript
page.	Bug 688252. The problem is solved in AFPL
	Ghostscript v. 8.52 or above. Download the
	latest version of AFPL Ghostscript from
	http://sourceforge.net/projects/ghostscript/ and
	install it to solve this problem.
I encounter the	Avoid changing print job parameters (via LPR
“Cannot open port	GUI, for example) while a print job is in progress.
device file” error	Known versions of CUPS server break the print
when printing a	job whenever print options are changed and
document.	then try to restart the job from the beginning.
	Since Unified Linux Driver locks the port while
	printing, the abrupt termination of the driver
	keeps the port locked and unavailable for
	subsequent print jobs. If this situation occurs, try
	to release the port by selecting Release port in
	Port configuration window.

Refer to the Linux User’s Guide that came with your computer for further information on Linux error messages.

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