Samsung ML-4551N manual Troubleshooting, Clearing paper jams

Page 46

9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

Clearing paper jams

Troubleshooting checklist

Understanding the status LED

Understanding display messages

Toner cartridge-related messages

Solving general printing problems

Solving print quality problems

Common Windows problems

Common Macintosh problems

Common PostScript problems

Common Linux problems

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all

fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Status LED lights red. Open and close the top cover. The jammed paper automatically exits the printer.

If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:

Message

Location of Jam

Go To

 

 

 

Paper Jam 0

In the paper feed area

the next

Open/Close Door

(tray 1, optional tray 2,

column

 

optional tray 3, optional tray 4,

 

 

multi-purpose tray)

 

 

 

 

Paper Jam 1

Around the toner cartridge

page 9.3

Open/Close Door

 

 

 

 

 

Paper Jam 2

In the paper exit area

page 9.4

Check Inside

 

 

 

 

 

Paper Exit Jam 1

Between the toner cartridge

page 9.3

Open/Close Door

and the paper exit area

 

 

 

 

 

 

Paper Tray 2 Jam

In the optional tray 2

page 9.2

Open Tray 2

 

 

 

 

 

Paper Tray 3 Jam

In the optional tray 3

page 9.2

Open Tray 3

 

 

 

 

 

Paper Tray 4 Jam

In the optional tray 4

page 9.2

Open Tray 4

 

 

 

 

 

Duplex Jam 0a

In the duplex area

page 9.4

Check Inside

 

 

 

 

 

Duplex Jam 1a

In the duplex area

page 9.5

Open/Close Door

 

 

 

 

 

a. Available with the optional duplex unit in the ML-4550 and ML-4551N.

9.1 <Troubleshooting>

Image 46
Contents Page Page Contact Samsung World Wide Country Customer Care Center Web SiteContents Installing accessories TroubleshootingSpecifications Important Precautions and Safety Information Canadian Radio Interference Regulations FCC RegulationsReplacing the Fitted Plug for UK Only Openssl License Original Ssleay License Introduction Special featuresSoftware Section Features ML-4550 ML-4551N ML-4551ND You can print in Windows 98/Me/NT 4.0/2000/XP/2003Printer overview Front viewFinding more information Control panel overviewSelecting a location Clearance spaceUsing control panel menus System setupAccessing control panel menus Job manager menu Menu overviewInformation menu Simplex Layout menuOrientation MarginPaper menu Graphic menuSystem Setup menu Emulation menu PostScriptNetwork menu Printing a demo Using toner save modeChanging the font setting Changing the display languageSoftware overview Supplied softwareSystem requirements Printer driver featuresWindows Macintosh LinuxRequirements Via network administration programs Network setupVia the control panel Dynamic addressing BOOTP/DHCP Configuring TCP/IPConfiguring EtherTalk Supported operating systemsRestoring the network configuration Configuring IPX frame typesSetting Ethernet speed Printing a network configurationLoading print media Selecting print mediaSupported sizes of paper Type Size Dimensions Weighta CapacitybType Size Weight Print media for duplex printingGuidelines for special print media Guidelines for selecting and storing print mediaMedia type Guidelines Loading paper Using the standard tray or the optional trays Changing the size of the paper in the trayUsing the multi-purpose tray Load the paper with the side to be printed on facing upUsing manual feed mode Tips on using the multi-purpose trayPrinting to the output tray Face down Selecting an output locationPrinting to the rear cover Face up Basic printing Canceling a print jobPrinting a document Canceling a print job Printing a documentHow to purchase Ordering supplies and accessoriesAccessories Toner cartridgesCleaning the outside of the printer MaintenanceCleaning the printer Cleaning the inside of the printerMaintenance Toner cartridge storage Printing a cleaning sheetMaintaining the toner cartridge Expected cartridge yieldChecking the remaining toner Redistributing toner cartridgeReplacing the toner cartridge Maintenance Clearing the Toner Low Replace Toner message Maintenance partsItems Yield Average Troubleshooting Clearing paper jamsTray Paper feed areaOptional tray Around the toner cartridge Multi-purpose trayDuplex unit area Paper exit areaDuplex jam Condition Suggested solutions Troubleshooting checklistTips for avoiding paper jams Understanding the status LED Understanding display messagesLSU Motor Error Message Meaning Suggested solutions LoadLow Heat Error OPC is CleaningToner cartridge-related messages Solving general printing problems Click the Samsung ML-4550 Settings and Printers. RightSpool Settings button Series PCL 6 printer iconSolving print quality problems Repetitive Condition Suggested solutions VerticalCondition Suggested solutions Curl or wave DefectsCommon Windows problems Common PostScript problemsInstallable Options section to Common Linux problemsCommon Macintosh problems InstalledInstalling a dual in-line memory module Dimm Installing accessoriesPrecautions when installing accessories Disconnect the power cordSetting the memory in the PostScript printer properties Select the Samsung ML-4550 Series PS printerInstalling a network interface card Removing a DimmUsing the hard disk Installing the hard diskSetting the hard disk in the printer properties Storing a job Setting the time and datePrinting with the optional hard disk Printing a stored jobTo delete a file from the queue Printing using the form filesControlling the active job queue To promote a file from the queuePrinter specifications SpecificationsSpecifications and Description ECP Index System requirements Linux 3.3 Macintosh 3.3 Windows Software section Contents Using Windows Postscript Driver Using Your Printer in Linux Typical Installation Installing Printer SoftwareInstalling Software for Local Printing Select Typical installation for a local printer. Click NextCustom Installation Select Custom installation. Click Next Select the components to be installed and click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Reinstalling Printer Software Changing the Software LanguageRemoving Printer Software NextPrinting a Document Select your printer driver from the Name drop-down listLayout Tab Printer SettingsPaper Orientation Source Paper TabScaling Printing Graphics Tab ResolutionToner Save Mode Advanced OptionsOn the Job Setting Job SettingExtras Tab About Tab Using a Favorite SettingUsing Help Printer TabAdvanced Printing Printing Multiple Pages on One Sheet of Paper N-Up PrintingPrinting Posters Printing BookletsFitting Your Document to a Selected Paper Size Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document NoneCreating a Watermark Using WatermarksUsing an Existing Watermark Editing a WatermarkUsing a Page Overlay Using OverlaysWhat is an Overlay? Creating a New Page OverlayUsing Windows PostScript Driver AdvancedOverview Direct Print Utility Using the shortcut iconUsing the right-click menu PrintingCheck the Share this printer box Setting Up a Host ComputerSetting Up a Client Computer Select Local Port and click New PortUnderstanding Smart Panel Troubleshooting GuidePrinter Setting Toner LevelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Onscreen Help FileInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Uninstalling the Unified Linux Driver Click UninstallOpening the Unified Driver Configurator Using the Unified Driver ConfiguratorPrinters Configuration Double-clickUnified Driver Configurator on the desktopPorts Configuration Configuring Printer PropertiesClasses Tab Printing Files Printing from ApplicationsFile menu Installing Software for Macintosh Click ContinueFor a USB-connected Macintosh Setting Up the PrinterFor a Network-connected Macintosh Mac OS 8.6 ~Layout Setting Changing Printer SettingsPrinting a Document Printing Multiple Pages on One Sheet of Paper Printer Features SettingResolutionQuality Reverse DuplexDuplex Printing Index Resolution Macintosh 36 Windows GGGGGGGGGGGGGRev.2.00

ML-4551N specifications

The Samsung ML-4551N is a high-performance monochrome laser printer designed for small to medium-sized office environments. With its exceptional print quality and robust features, the ML-4551N continues to be a reliable choice for business users seeking efficiency and productivity.

One of the standout features of the ML-4551N is its impressive print speed. Capable of producing up to 47 pages per minute, this printer significantly reduces downtime, allowing businesses to handle large print jobs with ease. The first page out time is also commendably swift, taking as little as 8.5 seconds, ensuring that users can quickly retrieve their documents when needed.

The printer utilizes Samsung’s advanced ReCP (Rendering Engine for Clean Page) technology, which enhances the quality of text and images. This technology works by improving the sharpness of text and providing a rich, detailed output for graphics, making it an ideal choice for producing professional documents such as reports, brochures, and presentations.

Another key characteristic of the ML-4551N is its high paper capacity. The standard paper tray holds up to 250 sheets, while an optional 500-sheet tray can be added, allowing a total input capacity of up to 750 sheets. This large capacity is particularly beneficial for busy offices that require frequent printing without the need for constant paper replenishment.

Connectivity options are essential for modern office environments, and the ML-4551N does not disappoint. It features built-in USB and Ethernet connectivity, enabling multiple users to share the printer over a network effortlessly. Additionally, the printer supports various operating systems, including Windows and Mac, providing versatility to meet diverse user needs.

Energy efficiency is another highlight of the ML-4551N. It comes equipped with Eco Mode, which helps to reduce toner consumption and energy usage, contributing to lower overall operational costs. This focus on eco-friendly functionality aligns with many businesses' sustainability goals.

Overall, the Samsung ML-4551N combines speed, quality, and efficiency, making it a formidable contender in the monochrome laser printer market. Its blend of advanced printing technologies and user-friendly features makes it suitable for various professional applications, establishing it as a preferred choice for organizations looking to enhance their document handling capabilities.