Solving General Printing Problems
For problems with the operation of your printer, refer to the table for suggested solutions.
Problem | Possible Cause | Solution |
|
|
|
The printer | The printer is not | Check the power cord connections. |
does not | receiving power. | Check the power switch and the |
print. |
| power source. |
|
|
|
| The printer is not | Select Samsung |
| selected as the | as your default printer. |
| default printer. |
|
|
|
|
| Check the printer for | After locating the problem, clear it. |
| the following: | If a printer system error occurs, |
|
| contact your service representative. |
| • The printer cover is | • Close the printer cover. |
| not closed. |
|
| • Paper is jammed. | • Clear the paper jam. See 6.3. |
| • No paper is loaded. | • Load paper. See 2.3. |
| • A toner cartridge is | • Install the toner cartridge. See |
| not installed. | 5.3. |
|
|
|
| The printer may be in | Check the message on the Smart |
| manual feed mode | Panel program window, add paper to |
| and out of paper. | the tray and press the Stop button |
|
| on the control panel. |
|
|
|
| The connection cable | Disconnect the printer cable and |
| between the | reconnect it. |
| computer and the |
|
| printer is not |
|
| connected properly. |
|
|
|
|
| The connection cable | If possible, attach the cable to |
| between the | another computer that is working |
| computer and the | properly and try to print a |
| printer is defective. | document. You can also try using a |
|
| different printer cable. |
|
|
|
| The port setting is | Check the Windows printer setting |
| incorrect. | to make sure that the print job is |
|
| sent to the correct port. If the |
|
| computer has more than one port, |
|
| make sure that the printer is |
|
| attached to the correct one. |
|
|
|
| The printer may be | Check the printer properties to |
| configured | ensure that all of the print settings |
| incorrectly. | are correct. |
|
|
|
Problem | Possible Cause | Solution | |
|
|
| |
The printer | The printer driver | Reinstall the printer driver; see the | |
does not | may be incorrectly | Software Section. Try printing a | |
print. | installed. | test page. | |
(continued) |
|
| |
The printer is | Check the LEDs on the control panel | ||
| |||
| malfunctioning. | to determine if the printer is | |
|
| indicating a system error. | |
|
|
| |
| The document size is | Get more hard disk space and print | |
| so big that the hard | the document again. | |
| disk space of the |
| |
| computer is not |
| |
| enough to access the |
| |
| print job. |
| |
|
|
| |
Paper does | Paper has been | Remove paper from the tray and | |
not feed into | loaded incorrectly. | reload it correctly. | |
the printer. |
| Check that the paper guides are set | |
|
| ||
|
| correctly. | |
|
|
| |
| There is too much | Remove excess paper from the tray. | |
| paper in the tray. |
| |
|
|
| |
| The paper is too | Use only paper that meets printer | |
| thick. | specifications. | |
|
|
| |
A print job is | The job may be very | Reduce the complexity of the | |
extremely | complex. | page(s) or try adjusting the print | |
slow. |
| quality settings. | |
|
| Adjust the print quality settings, | |
|
| such as reducing the resolution. If | |
|
| you have set the resolution to Best, | |
|
| change it to Normal or Draft. See | |
|
| the Software section. | |
|
| Your printer prints | |
|
| 16 ppm in black and white mode and | |
|
| 4 ppm in color mode. | |
|
|
| |
| You may have printed | It usually takes more time than | |
| a high density | usual to print this kind of job. Be | |
| document which | patient and wait. | |
| consumes a lot of |
| |
| toner. |
| |
|
|
| |
| If using Windows 98/ | From the Start menu, choose | |
| Me, the Spooling | Settings and Printers. | |
| Setting may be set | the Samsung | |
| incorrectly. | printer icon, choose Properties, | |
|
| click the Details tab, and then | |
|
| choose the Spool Settings button. | |
|
| Select the desired spool setting. | |
|
|
|
6.2
Solving Problems