Troubleshooting
Before resorting to maintenance service, please kindly check by yourself with the following chart.
Symptom | Cause(s) | Remedy |
No Power | The AC power cord is not connected to the | Please check that the AC power cord |
| power supply or is not connected to a | is connected securely. |
| power supply securely. |
|
Picture | The video cable isn't connected securely. | Connect the video cable securely. |
There is no picture | Video output mode of the unit isn't | Press |
or the picture is | correctly set. | picture becomes normal again. |
distorted. | Video input mode of the connected TV | Set an appropriate video input mode. |
| isn't orrectly set. |
|
Sound | The audio cables aren't connected | Connect the audio cables securely. |
There is no sound or | securely. | Turn up the volume. |
the sound is | The volume is set to the minimum level. | Press [MUTE] on the remote control |
distorted. | The sound is switched off. | to switch on the sound. |
| The disc is in fast forward/reverse | Press [PLAY]. |
| playback. |
|
|
|
|
Unable to play a | This disc is placed in the disc tray in a | Check that the disc is placed in the |
disc | wrong way. | disc tray with its label side upwards. |
| The rating of the disc is higher than the | Reset the settings in the parental |
| rate set in the parental control item. | control item. |
| The unit isn't compatible with the disc. | Place the compatible disc. |
| The disc is dirty. | Clean the disc. |
The player breaks | The connected USB drive is probably not | The player cannot play any uncertified USB |
down when a USB | a certified one. | drive. |
drive is inserted |
| In case the player breaks down, turn it off, |
into the player. |
| disconnect the power cord from the AC outlet |
|
| and unplug the USB drive from the player. |
|
| Then, power on the player again. The player |
|
| will resume the normal status. |
The buttons on the | The unit is being interfered with static | Switch off and unplug the unit. |
unit doesn't work. | electricity etc. | Then connect the plug to the power |
|
| supply and switch it on again. |
|
|
|
The remote control | There is no battery in the remote control. | Install two AAA/1.5V batteries in it. |
does not function. | The batteries are out of charge. | Replace the batteries with new ones. |
| The remote control isn't pointed to the | Make sure that the remote control is |
| remote sensor. | pointed to the remote control sensor. |
| The remote control is out of its operating | Make sure the remote control is |
| area. | within the operating area. |
|
| Switch off the unit and disconnect it |
| The unit is shut down. | from the AC outlet. Then power on |
|
| the unit again. |