Troubleshooting
Some quick and easy tips to resolving problems.
SYMPTOM POSSIBLE SOLUTIONS
Snowy picture and unclear sound. • Check the antenna connection or location.
•Check the cable input.
•Check to see if the TV/ VCR button on the VCR has the TV selected.
Multiple images or ‘ghost shadows’. • Check the antenna direction and/or location.
•Check the cable input.
•Make sure the wire from the antenna to the TV is properly connected.
Interference: Sharp lines across the screen and lousy sound.
The following may cause image problems or distortion: Electrical appliances, powerful lights, cars, trucks; computers or portable phones; medical equipment.
•If possible increase the distance between the TV and the offending appliance. Or shut one of them off.
Normal picture but no sound. • Check volume levels.
•Make sure the TV sound is not Muted.
•Try another channel. The problem may be the broadcast, not the TV.
•Is TV SPKR selected on TV back connections panel?
•Is PILLOW SPKR selected on TV back connections panel but no pillow speaker connected?
•Is the wire for the pillow speaker properly installed?
No picture and unclear sound. • Make sure output channels on all A/V equipment are on the same channel (3 or 4).
• Check that all connections are tight.
No picture and no sound. • Is the AC power cord plugged in?
•Check that the AC power outlet works. (Test it by plugging in another device or try another power outlet.)
•Make sure the brightness and sound controls are set properly.
•Try another channel. The problem may be with the broadcast.
No color, but the sound is O.K. • Is the program’s picture in black and white?
•Check the color control in the Video menu.
•Try another channel. The problem may be with the broadcast.
Picture has a big black box On it, but the sound is O.K.
•The CC (closed caption) option may be in Text mode. Select Caption 1, or OFF in the Captions/Text menu.
Remote control doesn’t work. • Make sure the batteries are fresh and installed properly.
Menu options can’t be • Try unplugging the TV power cord for a few minutes, then plugging it Changed or selected. back in.
No XDS Information. • XDS data may be provided by the broadcasting station. Not all programs will have this information.
Page 50