Troubleshooting, Problem Solution | Winegard MV-3500 instruction

Troubleshooting

PROBLEM

SOLUTION

The MV-3500 does not attempt to find a satellite or it never moves.

1.Check your Power switch to verify that it is in the ON position.

2.Make sure that the receiver is plugged in and the satellite in jack is connected to MV-3500.

The MV-3500 turns on and moves for a few seconds then stops and never moves again.

1.Wait 10 minutes. The unit can take up to 10 minutes to acquire GPS. If it normally takes 10 minutes to acquire GPS, contact Winegard.

2.If you feel comfortable doing so, look on the roof of the vehicle to verify that the GPS antenna is at least 3 feet from the dome and other objects on roof. Failure to have the GPS antenna at least 3 feet away can cause the dome to interfere with GPS aquisition. If antenna is too close, move it.

3.Check the GPS antenna cable for damage. If there is a pinched or damaged section, contact Winegard.

The dish never stops on any of the signals that it sees.

1. Make sure that your receiver is set up correctly.

For DISH Network, the check switch should read either “Un- known” or “SW42”.

For DirecTV the receiver should be set for a Two Satellite Oval

Dish.

2.Make sure the receiver has power and the satellite dish is con- nected to the “Sat In”.

With DirecTV, the dish will find the alternate Satellite but it never finds the primary satellite.

Make sure that the Switches on the Electronics Control Box are set for DirecTV. See page 3. These switches are found under the dome, inside the Electronics Control Box.

The dish stopped searching but I don’t have a	1. Most likely the dish has locked on the satellite. Sometimes the
signal.	receiver refuses to show it until its ready. To help it get ready,
	turn the receiver, not the dish, OFF. Wait a few minutes and
	turn it back on.
	2. For DISH Network users, the dish might be set to find DirecTV.
	See page 3 for instructions on setting it for DISH Network.


I am not getting all the DISH Network channels	1. Go to the check switch menu in receiver. Make sure that it’s
I am not getting all the DISH Network channels	set for SW42 and lists both even and odd transponders on satel-
I subscribed to.	lites 110 and 119.


The MV-3500 never sees any signals, it just keeps	1. Rain, Snow or excessive Dew on the dome can interrupt the
searching.	signal. Snow and Dew can be brushed off the dome. If Heavy
	rain or Snow fall is blocking the signal, it may be necessary to
	wait until the weather clears.
	2. Check to see if the Southern sky is clear. Trees, Buildings, Large
	signs or an Overpass can block the signal. Find an area where you
	can be sure that this is not the problem and try again.
	3. Make sure the receiver has power and the satellite dish is
	connected to the “Sat In”.