| TROUBLESHOOTING GUIDE | |||||||
Check the following before requesting service: |
|
|
| |||||
|
|
|
|
|
|
|
|
|
| SYMPTOM |
|
| POSSIBLE CAUSE |
| POSSIBLE SOLUTION |
|
|
| GENERAL |
|
|
|
|
|
|
|
| No power. |
|
| Battery pack is empty. |
| Recharge battery pack. |
|
|
| Power on, but unit not functioning |
|
| Condensation has formed. |
| Unplug the unit and wait about one to |
|
|
| properly. |
|
|
|
| two hours to allow the player to dry. |
|
|
|
|
|
| Wrong type of disc inserted. |
| This unit cannot play discs, other than |
|
|
|
|
|
|
|
| DVD, standard CDs, MP3 or picture CDs. |
|
|
|
|
|
| Unit needs to be reset. |
| Unplug from AC and remove battery, |
|
|
|
|
|
|
|
| wait 10 minutes, then reinsert and try |
|
|
|
|
|
|
|
| again. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| The disc is dirty or inserted incorrectly. |
| Clean disc and insert label |
|
|
|
|
|
| Some features and functions are not |
| This is normal; try another function. |
|
|
|
|
|
| available on all discs. |
|
|
|
|
| No picture. |
|
| The equipment is not connected properly. |
| Connect the equipment according to the |
|
|
|
|
|
|
|
| instructions in this manual. |
|
|
|
|
|
| The INPUT of the TV is not set to receive |
| Select the appropriate video input |
|
|
|
|
|
| the DVD signal output. |
| mode, usually VIDEO or AV. |
|
|
|
|
|
| The video cables not securely connected. |
| Connect the video cables securely. |
|
|
|
|
|
| AV IN/OUT switch in the IN position. |
| Switch the AV IN/OUT to OUT position. |
|
|
|
|
|
|
|
|
|
|
|
| No sound. |
|
| The equipment is not connected properly. |
| Connect the equipment according to the |
|
|
|
|
|
|
|
| instructions in this manual. |
|
|
|
|
|
| The equipment connected with the audio |
| Select the appropriate audio input |
|
|
|
|
|
| cable is not set to receive the DVD signal |
| mode. |
|
|
|
|
|
| input. |
|
|
|
|
|
|
|
| The audio cables are not securely |
| Connect the audio cables securely. |
|
|
|
|
|
| connected. |
|
|
|
|
|
|
|
| The connected receiver’s power is off. |
| Turn the audio receiver on. |
|
|
| Playback picture rolls. |
|
| Unit needs to be reset to NTSC. |
| Set menu option to NTSC. |
|
|
| The playback picture is poor. |
|
| The disc is dirty. |
| Clean the disc. |
|
|
| The Search feature is not working. |
|
| Some discs have sections that do not |
| This is normal on some discs. |
|
|
|
|
|
| allow searching. |
|
|
|
|
| The picture is not fitting properly. |
|
| Wrong menu option is selected in the |
| Select the correct TV type (PS, LB, WIDE) |
|
|
|
|
|
| Setup menu. |
| which matches the TV you are using. |
|
|
| The remote control is not working. |
|
| The battery is weak or dead. |
| Install a fresh battery. |
|
|
|
|
|
| The battery is not installed properly. |
| Install battery according to the diagram. |
|
|
|
|
|
| The remote is not aimed at the sensor. |
| Aim the remote at the sensor. |
|
|
|
|
|
| Distance is too far or there is too much |
| Operate within 20ft, or reduce the light |
|
|
|
|
|
| light in the room. |
| in the room. |
|
|
|
|
|
| There is an obstacle in the path of the |
| Move obstacle. |
|
|
|
|
|
| beam. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
43