Marantz DV9500 Cannot play multi-channel audio, No digital audio output, No DTS audio output

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Additional Information

Noticeable difference in DVD and CD volume.

DVDs and CDs use different recording methods. This is not a malfunction.

Cannot play multi-channel audio.

Make sure that 5.1 Channel is selected in the Audio Out menu (page 39).

Check that the settings in the Speaker Setting screen are correct (page 40).

Check the audio options available from the disc’s menu.

No digital audio output.

Check that Digital Out setting is set to On (page 37).

Some DVD-Audio discs prohibit digital audio output.

No digital audio is output when playing Super Audio CDs.

Cannot output 192kHz or 176.4kHz digital audio.

The player does not output digital audio at these sampling rates.

Cannot output 96kHz or 88.2kHz digital audio.

Check that the PCM Down Sample setting is not set to On (page 38).

Some discs are digital copy protected and do not output high sampling rate digital audio.

No DTS audio output.

If this unit is connected to a non-DTS compaible amplifier or decoder using a digital audio cable, set DTS Digital Out to PCM in the Setup menu. If you do not do this, noise will be output if you try and play a DTS disc.

If this unit is connected to a DTS-compatible amplifier or decoder using a digital audio cable, check the amplifier settings, and that the cable is properly connected.

Audio mix does not sound right or sounds incom- plete (for example, inaudible dialog).

• Incorrect Setup menu settings.

Make sure that 2 Channel output is selected for the Audio Out menu option if you've connected to the stereo inputs on your amplifier or TV (page 39).

If the power is switched off before exiting the Setup menu, the settings are not stored.

Make sure that you exit the Setup menu after changing any settings before switching off.

The disc containing the MP3 tracks won’t play.

If the disc is a recordable CD, make sure that the disc is finalized.

Check that the track(s) are in the MPEG1 Audio Layer 3 format.

Check that the sampling rate of the track(s) are 44.1 or 48kHz.

Some MP3 tracks appear to be missing from a disc.

If a track name does not end in “.mp3” or “.MP3”, this player will not recognize it as an MP3 track.

This player only recognizes about 600 files on a disc. If there are more titles than this, you will not be able to play them.

This player is not compatible with multi-session discs. If the disc is multi-session, you will only be able to play tracks recorded onto the first session.

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Contents Model DV9500 User Guide Copy protection FCC Note for U. S. a PrecautionsHandling Cautions Table Of Contents Before You Start FeaturesUsing the remote control Putting the batteries in the remote controlWhat’s in the box Close the coverDiscs compatible with this player MP3 compatibility information DVD-Video regionsJpeg compatibility information Easy setup Connecting UpConnecting audio/video cables Connecting system control cablesConnecting Hdmi cables Connecting S-Video cablesHome theater video connections Video or composite video?Connecting optical cables Connecting analog audio cablesConnecting coaxial cables Home theater audio connectionsFront panel Controls & DisplaysDisplay Prog Lights when replaying a programCharacter display OPEN/CLOSE Disc tray open/close Power switches the player on or intoVideo ON/OFF press to turn video Output off and onPlaying discs Getting StartedBasic playback controls Using the Title Menu Using the Disc MenuNavigating DVD disc menus MenuPlaying Discs Using the Function MenuIntroduction Information see Zoom see Bookmark see Repeat seePress Enter to start/restart playback Using the Info menuViewing slow playback Viewing a Pausing PictureStep Motion playback Viewing one frame at a time Memorizing disc settings Condition Memory UsingSome discs don’t allow the Page function Some discs don’t allow the Condition Memory functionTip Using the Random PlayReturn to normal playback Random buttonLooping a section of a disc Using the Repeat PlayPress Repeat during playback To resume normal playback, press A-B againBookmarking a place in a disc Using the Bookmark FunctionRecalling a Marked Scene Clearing a BookmarkMaking a program list Press Program during the Stop modePress 3 Play button Switching Subtitle Language Switching Camera AnglesTo display the camera angle, press Angle To display the subtitle language, press SubtitleUsing the Zoom Function Switching Audio LanguageSwitching audio channel DVD-Audio Switching audio channel Video CDUsing Repeat Play Using Random PlayMP3/JPEG Play Playing MP3sZoom playback Playing JpegSelecting a preset Video AdjustCreating your own setting Press EnterPress Enter to save your changes. Note Using the FL menu DVD Setup Menu~ Language Setup Setup of the Language Using the Setup MenuAudio Setup 1 and 2 Setup of the Audio Options pages 37 Enter buttonAudio Setup 1 Language SetupAudio Setup 2 Video SetupUsing the OSD Language Setting up the Language SetupUsing the Audio Language Or Enter buttonDefault setting Auto Using the Subtitle LanguagePress the cursor buttons 5/∞ to select English Use the cursor buttons 5/∞ to select EnglishDigital Out Setting up the Audio SetupDolby Digital Out DTS OutPCM Down Sample Default setting OnPCM Down Sample About source audio output Audio OutSpeaker Size Default setting Unit Feet Distance 10 feetDistance Subwoofer LFE can only be set to On orLevel Default setting FixRemember Player Mode Super Audio CD ModeEither DVD Audio or DVD Video DVD AudioEither Stereo or Lt/Rt CD Play BackStereo Lt/RtTruSurround Audio DRCSuper Audio CD Play SRS TruSurroundDefault setting 169 Wide Setting up the Video SetupTV Aspect Some discs will not allow you to change the aspect ratioWhen viewing on a widescreen TV or monitor Components Out Pause ModeCompatibility of this unit with progressive-scan TVs Screen Saver Back GroundTV System MOD. Modulation PAL ShrinkUse Password Setting up the Parental SetupChange Password Rating LevelOn Screen Display Setting up the Others SetupAngle Mark Bonus GroupAuto Power Off Pure ModeEconomy Mode Default setting On 30 MinSelect Format Select ResolutionVGA 640 X 480p/576p 525p/625p 720p 750p 1080i RGB-Normal RGB-Expand YCbCr-1 YCbCr-2Select TV Aspect Setup ExamplesSelect Audio Box Pan Scan Wide SqueezeTo reset the player, press and hold Resetting the PlayerHdmi Audio Output Additional Information Power cord caution Hints on installationMoving the player Don’tGlossary Multi-session Mpeg videoOptical digital output Packed PCM DVD-Audio onlyTroubleshooting Picture disturbance during playback or dark Remote control doesnt seem to workNo audio, or audio is distorted No digital audio output Cannot play multi-channel audioCannot output 192kHz or 176.4kHz digital audio Cannot output 96kHz or 88.2kHz digital audioGeneral Specifications