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Other Information
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If the problem persists, contact your nearest Sony dealer.
No picture, no |
| Make sure the power cord is plugged in. | |||
sound | If red light is flashing on the front of your TV for more | ||||
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| than a few minutes, disconnect and reconnect the | |||
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| power cord to restore the TV. If the problem continues, | |||
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| call your local service center. | |||
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| Check the TV/VIDEO settings: when watching TV, set | |||
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| to TV; when watching video equipment, set to VIDEO | |||
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| (page 14). |
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| Make sure the batteries have been inserted correctly | |||
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| into the remote control (page 2). | |||
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| Try another channel, it could be station trouble. | |||
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Poor or no |
| Adjust Picture in the Video menu (page 22). | |||
picture, good |
| Adjust Brightness in the Video menu (page 22). | |||
sound |
| Check the antenna and/or cable connections (page 3). | |||
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Good picture, |
| Press |
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| so that MUTING disappears from the |
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no sound |
| screen (page 14). | |||
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| Check your Audio settings. Your TV may be set to | |||
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No color |
| Adjust Color in the Video menu (page 22). | |||
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No signal |
| Check the Cable setting in the Channel Setup menu | |||
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| (page 25). |
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| Check the antenna and/or cable connections (page 3). | |||
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| Make sure the channel selected is currently | |||
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| broadcasting. | |||
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Dotted lines or |
| Adjust the antenna. | |||
stripes |
| Move the TV away from other electronic equipment. | |||
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| Some electronic equipment can create electrical noise, | |||
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| which can interfere with TV reception. | |||
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Double images |
| Check your outdoor antenna or call your cable service. | |||
or ghosts |
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Operating Instructions
Cannot receive |
| Make sure Cable is set to OFF in the Channel Setup | |||
higher number |
| menu (page 25). |
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channels (UHF) |
| Perform Auto Program to add channels that are not | |||
when using an |
| presently in the memory (page 16). |
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antenna |
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Cable stations |
| Make sure Cable is set to ON in the Channel Setup | |||
don’t seem to |
| menu (page 25). |
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work |
| Perform Auto Program to add channels that are not | |||
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| presently in the memory (page 16). |
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Remote control |
| Batteries could be weak. Replace them (page 2). | |||
does not |
| Move the TV | |||
operate |
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The TV needs |
| Clean the TV with a soft dry cloth. Never use strong | |||
to be cleaned |
| solvents such as thinner or benzine, which might | |||
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| damage the finish of the cabinet. |
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Lost password |
| In the password screen, enter the following master | |||
for Parental |
| password: 4357. After using the master password, you | |||
Control | must create a new password, it cannot be used to | ||||
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| unlock currently blocked channels. |
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You lost your |
| You can use the front A/V panel controls to access the | |||
remote control | menu. Press | to open the menu. Use the | or | ||
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| buttons on the front A/V panel instead of the F or F | |||
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| buttons on the remote control. Use the | button on | ||
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| the front A/V panel instead of the G, g, and |
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| buttons on the remote control. Press | again when | ||
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| the setting or adjustment is complete. Contact your | |||
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| nearest Sony dealer to order a replacement. |
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Cannot access |
| If you use the | button to close the Basic menu, only | ||
other menus |
| the Basic menu appears when you press |
| again. To | |
when using the |
| have access to the other menus, use the F button to | |||
Basic Menu | select Advance Menu (page 35). |
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If, after reading these Operating Instructions, you have additional questions related to the use of your Sony television, please call our Direct Response Center at
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