Troubleshooting

References

Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.

TV Problems

TV won’t turn on

•Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet or outlet strip.

•Make sure the TV is plugged in.

•Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.

•Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions on page 73.

•The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front Button Block in the Parental Controls menu and choosing Unblocked.

•When you first plug your TV into an outlet, the Power LED on the front panel will light for approximately 15 seconds and then go off during the initialization of the TV. The TV can only be turned on after the Power LED goes off. This happens every time power is reapplied to the TV.

Buttons don’t work

•If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.

•Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.

TV turns off while playing

•Sleep Timer, Wake-up Timer, or Watch feature may have been activated. Go to page 40 or 61 for instructions.

•Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If this happens frequently, the voltage in your house may be abnormally high or low.

•The sleep timer may be set.

•Unplug. Wait five minutes. Plug in again.

TV turns on unexpectedly

•Wake-up Timer feature or Watch from the GUIDE Plus+ system may have been activated. Go to page 40 or 61 for instructions.

Blank screen

•Make sure you have connected the component to the TV correctly.

•Make sure the component connected to the TV is turned on and tuned to the corresponding Video Input Channel.

•Try another channel.

•If you’re trying to tune to a digital (ATSC) channel that you know exists, you may need to disable the Digital Channel Info. Go to the Main Menu (press MENU); choose Preferences; choose Digital Channel Info.

•If you’re using the TV’s Web Browser, it times out automatically when idle for a period of time.

Chapter 5